Visitor Service Associate
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Imagination Station
Toledo, OH, US
Summary
The Visitor Service Associate acts as a frontline ambassador by greeting guests, processing admissions and retail transactions, and promoting memberships. They are responsible for maintaining the appearance of the gift shop and ensuring a welcoming, safe environment for all visitors.
Job Description
IMAGINATION STATION
Visitor Service Associate
Approximately 20-25 Hours/Week
Description: The Visitor Services Associate serves as a frontline ambassador for Imagination Station Toledo, creating welcoming, engaging, and memorable experiences for every guest who walks through our doors. This role is central to fulfilling our mission of inspiring curiosity and a lifelong love of science through hands-on discovery. Associates work across multiple visitor-facing areas including the Visitor Services desk and the Science2Go retail shop — and play a vital role in making science accessible and exciting for people of all ages and backgrounds.
Responsibilities:
- Greet and welcome all visitors with enthusiasm and a guest-first mindset
- Respond to visitor questions and needs with accuracy, warmth, and patience
- Process admissions transactions accurately using the point-of-sale (POS) system, including cash handling, credit card processing, and membership verification
- Sell and promote memberships, communicating the value and benefits to prospective members
- Maintain accurate records and follow cash-handling procedures in compliance with organizational policies
- Assist with opening and closing procedures as assigned
- Maintain gift shop appearance, including restocking, merchandising, and inventory organization
- Process retail transactions accurately and support loss prevention practices
- Communicate effectively with team members, volunteers, and supervisors to ensure smooth daily operations
- Follow all safety protocols and respond appropriately in emergency situations
- Support an inclusive environment by demonstrating sensitivity to visitors of all abilities, backgrounds, and identities
Requirements:
- High school diploma or GED equivalent
- Strong interpersonal and communication skills with the ability to connect with people of all ages
- Comfort working in a fast-paced, high-energy, public-facing environment
- Reliable, punctual, and detail-oriented
- Ability to work weekends, holidays, and occasional evenings as required
- Experience in customer service, hospitality, retail, or informal education settings
- Basic cash handling and POS experience
Physical Demands:
- Must be able to stand for long periods of time typically up to 6 hours
- Must be able to lift up to 30 pounds
- Must be able to kneel or bend over as required for stocking inventory
Imagination Station’s mission is to serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.
All applicants must apply on-line at imaginationstationtoledo.org and submit a detail resume outlining job history and experience.
Imagination Station, Toledo’s Science Center, is a vital non-profit organization that is an integral part of Toledo’s economic, educational and social landscape. With hundreds of interactive exhibits and demonstrations, we deliver a multi-sensory experience that’s as fun as it is educational. Imagination Station provides a critical layer of science enrichment by serving as an educational partner for educators, schools, parents and the community. It’s with a thoughtful blend of exhibits, experiences, education and excitement that Imagination Station inspires visitors to pursue Science, Technology, Engineering and Math (STEM) in Northwest Ohio.
Our Mission: Serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.
Our Vision: To be a science center whose impact extends well beyond our walls and inspires innovation, equips our visitors with valuable life skills and prepares our community for our knowledge-based economy. We do this because we know that we can inspire people, that people shape the sciences and that the sciences will shape the world.
Our Team Values:
Service and collaboration - We help each other do whatever it takes to support the science center, one another and our community.
Responsibility - We take ownership of our roles. We understand that every person makes a difference and that excellence inspires excellence.
Empathy - We create an inclusive environment in which a wide variety of thoughts, opinions, backgrounds and perspectives are valued and respected.
Passion - We create an environment where our enthusiasm is contagious and an environment in which learning is fun.
Innovation - We foster a creative environment that is always searching for new ways to share interactive STEM education with the community.
To become a member of our team, apply online here: imaginationstationtoledo.org/join-the-team
Company size
51-200 employees
Industry
Museums, Historical Sites, and Zoos
Org type
Nonprofit
Headquarters
Toledo, Ohio
Imagination Station, Toledo’s Science Center, is a vital non-profit organization that is an integral part of Toledo’s economic, educational and social landscape. With hundreds of interactive exhibits and demonstrations, we deliver a multi-sensory experience that’s as fun as it is educational. Imagination Station provides a critical layer of science enrichment by serving as an educational partner for educators, schools, parents and the community. It’s with a thoughtful blend of exhibits, experiences, education and excitement that Imagination Station inspires visitors to pursue Science, Technology, Engineering and Math (STEM) in Northwest Ohio.
Our Mission: Serve our community by providing informal science education and fun in order to spark a passion for the sciences by combining interactive exhibits and educational programming.
Our Vision: To be a science center whose impact extends well beyond our walls and inspires innovation, equips our visitors with valuable life skills and prepares our community for our knowledge-based economy. We do this because we know that we can inspire people, that people shape the sciences and that the sciences will shape the world.
Our Team Values:
Service and collaboration - We help each other do whatever it takes to support the science center, one another and our community.
Responsibility - We take ownership of our roles. We understand that every person makes a difference and that excellence inspires excellence.
Empathy - We create an inclusive environment in which a wide variety of thoughts, opinions, backgrounds and perspectives are valued and respected.
Passion - We create an environment where our enthusiasm is contagious and an environment in which learning is fun.
Innovation - We foster a creative environment that is always searching for new ways to share interactive STEM education with the community.
To become a member of our team, apply online here: imaginationstationtoledo.org/join-the-team
Company size
51-200 employees
Industry
Museums, Historical Sites, and Zoos
Org type
Nonprofit
Headquarters
Toledo, Ohio
