Visitor Experience Staff

Job Title: Visitor Experience Staff  

Department: Operations

Reports to: Visitor Experience Specialist

FTE Status: Part-Time or Seasonal

Exemption Status: Non-Exempt

Location: Onsite

Schedule:  Up to 20 hours/week; Thursday – Saturday (winter hours); Thursday – Sunday (summer hours); Evenings, special events, and Tuesday/Wednesday as needed

Wage: $15.50 - $20.00

Benefits: PTO, Membership and Discounts

Job Summary:

The Visitor Experience Staff serves as a primary point of contact for all visitors, delivering a welcoming and engaging guest experience while supporting daily operations. This role is responsible for admissions, retail sales, and cash handling, as well as maintaining a clean, organized, and inviting environment. The Visitor Experience Staff may assist with programs, tours, events, and venue rentals, and provide clerical and operational support to ensure smooth day-to-day functioning. This position requires strong customer service skills, attention to detail, adaptability, and the ability to interact effectively with diverse audiences in a dynamic, fast-paced setting.

Duties/Responsibilities:

• Welcome and engage visitors, answer questions, and provide referrals
• Handle cash transactions and complete daily financial reporting
• Perform opening and closing procedures, including end-of-day cleaning
• Maintain a clean, organized, and inviting admissions area and gift shop environment
• Prepare materials for admissions and activities; print and organize necessary resources
• Provide general clerical support, including filing and data entry
• Interact with visitors of all ages and enforce site rules 
• Support venue rentals, food service, and special events
• Provide shuttle services for guests using a people mover
• Perform other duties as assigned by leadership

Qualifications:

Education and Experience

• Customer service experience preferred
• Money handling experience preferred

Required Skills/Abilities 

• Excellent verbal and written communication skills. 
• Excellent organizational skills and attention to detail.
• Excellent time management skills with the ability to prioritize tasks
• Strong analytical and problem-solving skills.
• Experience with Microsoft Office Suite, point-of-sale systems, and digital file organization tools (e.g., SharePoint, Google Drive, or similar).
• Excellent customer service skills
• Ability to work effectively with people of diverse backgrounds
• Friendly, outgoing, and enjoys working with the public
• Experience with cash handling procedures
• Self-motivated with the ability to work independently and demonstrate initiative
• Adaptable and comfortable in a flexible work environment

Physical Requirements 

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to team lift up to 50 pounds at times
• Must be able to traverse property
• Must be able to communicate with guests and staff
• Must be able to operate a people mover

Work Environment

• Work is performed primarily indoors, but may be outdoors in all weather conditions depending on day’s events
• Will interact with guests of all ages and backgrounds