Visitor Experience Representative

Cathedral Basilica of Saint Augustine

Visitor Experience Representative

Reports to:  Parish Manager

FLSA: Hourly Non-Exempt

Part-Time

GENERAL SUMMARY

Under the direction of the Parish Manager, the Visitor Experience Representative is responsible for ensuring pilgrims and visitors to the Cathedral Basilica of Saint Augustine have a positive experience. This position will be collaborating with the Parish Manager to provide, exhibit, and leave a memorable impression on all our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet visitors/pilgrims with a friendly disposition and hospitable attitude.
• Conduct tours and education programs as needed.
• Monitor care of the Cathedral Basilica and grounds with the Parish Manager and maintenance staff.
• Collaborate with the Cathedral Basilica facilities staff to keep a high level of cleanliness in and around the Cathedral Basilica space and monitor climate/environmental conditions.
• Assist the Parish Manager to prepare the Cathedral Basilica for major annual events.

KNOWLEDGE, SKILLS, AND ABILITIES

• A basic understanding of history as it relates to St. Augustine and Florida.
• High school degree, history, local history background helpful.
• Ability to work independently or as part of a team.
• Ability to work well with a variety of people from various backgrounds and cultures.
• Fluency in Spanish is helpful.
• Responsible, friendly, good-humored, and service-oriented.
• Ability to demonstrate and maintain a high level of customer service.
• Effective and exceptional verbal communication skills.
• Ability to maintain a professional attitude and appearance that positively represents the Catholic Church.
• General computer skills, including proficiency with accessing internet and email.
• Creativity and orientation towards problem-solving.
• Flexible schedule, including weekends and holidays for events is required.
• Must be able to lift boxes of up to 20 pounds and close facilities as needed.
• Ability to spend more than 50% of the typical workday walking, sitting, and standing.
• Knowledge of site security and risk management.

LANGUAGE SKILLS

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, vendors, employees, and the public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 
The noise level in the work environment is usually moderate. Flexibility to work evenings and weekends, when necessary, and ability to travel and drive one's own vehicle to various diocesan locations.