VISITOR EXPERIENCE ASSOCIATE

Job Details: Job Location: San Antonio Museum of Art - SAN ANTONIO, TX, Salary Range: Undisclosed, Title: Visitor Experience Associate

Department: Visitor Experience

Reports To: Sr. Manager of Visitor Experience

Job Type: Part-time, Non-Exempt

Pay: $14.00/Hourly

Job Summary:

The position involves providing exceptional customer service at the Museum and Museum Shop by greeting guests, engaging in conversations to promote products, memberships, and events, and ensuring a positive visitor experience. Responsibilities include processing sales transactions, maintaining a clean and organized environment, managing inventory, and assisting with daily operations such as opening and closing the shop. The role also requires collaboration with management and the Visitor Experience team to coordinate stocking and fulfilling online orders, as well as staying informed about merchandise and promotional campaigns. Overall, this role is crucial for enhancing guest engagement and driving sales within the Museum.

Responsibilities and Duties:

CUSTOMER SERVICE/ENGAGEMENT:

Measurable ability to share information about exhibitions, programs, products for purchase, and, correspondingly, proactively promote (sell) memberships at different levels.
Greet customers assertively as they set foot in the Museum and Museum Shop.
 Engage in conversation with guests to ascertain make, type/quality of merchandise desired, promote new products on hand, outline upcoming programs, and benefit-driven memberships, including campaigns/promotions underway.  
Ensures the appearance of the Admissions Desk is presentable and clean
Suggests selections of product, programming, galleries, and emphasizes selling points such as promotions and special programming
Processes sales transactions in the Museum Shop, admissions sales at the Front Desk and Membership sales in both areas
Create an exceptionally positive experience for all museum guests
Provide excellent customer service and assist customers with any questions they might have related to the museum, San Antonio, and surrounding areas in both the Museum Shop and Front Desk.

OPERATIONS:

Opens and closes Museum Shop/Front Desk in a timely and efficient manner
Audits cash drawers, resolve errors and discrepancies; must notify manager(s) if these issues arise
Operates and obtains knowledge on both Counterpoint and Altru by Blackbaud Point-of-Sales systems with accuracy to ensure proper protocols, including correct software usage, accurate data, capture, and consistent messaging to guests.
Ensure POS equipment is properly working and notify the manager(s) if problems arise
Keeps the register(s) area clean and organized
Ensure that fixtures are dusted, clean and organized, along with restocking brochures, maps, admissions stickers, etc.
Answer all telephone inquiries and direct calls to appropriate staff
Participates and uses available product knowledge training to stay up to date on product features and how they relate to the collections and exhibitions.
Ensure that guests, if applicable, have paid for parking.

INVENTORY:

Restock inventory and maintain displays according to current promotions and exhibitions in the Museum Shop and Admissions.
Keeps informed about new merchandise, products for sale, membership promotions and special events/programming
Alerts management of items that are low in stock and/or commonly requested by customers that are not currently in stock.
Assists with light stock work and organization.

Additional Duties and responsibilities include:

Coordinates with managers on reordering needs (i.e. popular merchandise, museum shop operating supplies and admissions materials).
Assists managers in maintaining upkeep of wholesale catalogue collection and back stockroom inventory (Main Shop, 207, 315 areas).
Receives shipments in Counterpoint.
Fulfills online orders in a timely manner.
Will work on the sales floor and admissions desk as scheduled, assist customers, and resolve any customer service issues promptly and professionally.
Coordinates and collaborates with the Visitor Experience team to ensure online shipments are sent out in a safe & timely manner.
Coordinates and collaborates with the Visitor Experience team to ensure new/incoming merchandise is received in a timely manner.
Completes other duties assigned by management.

Qualifications: Qualifications:

High School Diploma, college degree preferred
Cash handling, customer service & retail experience, computer literate
Must be willing to work evenings, weekends, and holidays.

Physical Requirements:

The physical requirements of the position described here are representative of those that must be met by an employee to perform successfully.    

Walking, bending, climbing, stooping, and lifting up to 35 pounds.
Must be able to sit and stand for long periods of time.
Physical ability to climb stairs and work in a multi-level building.

About the San Antonio Museum of Art  

The San Antonio Museum of Art serves as a forum to explore and connect with art that spans the world’s geographies, artistic periods, genres, and cultures. Its collection contains nearly 30,000 works representing 5,000 years of history and is particularly strong in arts of the Americas; ancient Egyptian, Greek and Roman art; Asian art; and contemporary art.

San Antonio is the nation’s seventh-largest city and is consistently listed as one of its fastest-growing. The Museum is housed in the historic Lone Star Brewery on the Museum Reach of San Antonio’s River Walk and is committed to promoting the rich cultural heritage and life of the city. It hosts hundreds of events and public programs each year, including concerts, performances, tours, lectures, symposia, and interactive experiences. As an active civic leader, the Museum is dedicated to enriching the cultural life of the city and the region, and to supporting its creative community.

E-Verify Participation:

San Antonio Museum of Art participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.

EEO Statement:

San Antonio Museum of Art is an Equal Opportunity Employer.  We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role.  Therefore, if much of this job posting describes you, then you are highly encouraged to apply for this role. 

 SAMA is committed to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.