Visitor Experience Ambassador
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BOSTON CHILDRENS MUSEUM
Boston, MA, US
Summary
The Visitor Experience Ambassador creates a welcoming and inclusive environment for children and families through interactive play and educational engagement. They are also responsible for exhibit maintenance, admissions processing, and supporting museum events and fundraising campaigns.
Job Description
Job Details: Job Location: Legal Address - Boston, MA, Salary Range: $17.00 - $17.00Hourly, Full-time, part-time, and temporary positions available
Boston Children’s Museum seeks an energetic, fun, and flexible individual who values the importance of creating lasting memories for children and families through hands-on, interactive and engaging experiences.
The ideal candidate is comfortable interacting and initiating conversations with children, and their caregivers, is approachable with a positive attitude, and has the ability to adapt to changes based on Museum needs, the ability to work in a fast-paced environment as well as in quieter, and more focused interaction, takes pride in their work and has high standards for visitor experience, resourceful and able to anticipate needs or potential problems; uses creative out-of-the box thinking to problem solve and a team player.
The Visitor Experience Ambassador (VEA) reporting to the Visitor Experience Manager is responsible for maintaining a positive, welcoming and inclusive environment for all children and their caregivers to explore the power of play while engaging in hands-on experiences. Interacts with our diverse families to ensure a safe learning environment, create joyful experiences, and spark curiosity, imagination, and creativity.
The VEA is an important member of our Visitor Experience team and plays a key role in staffing museum exhibits and maintaining exhibit cleanliness, safety, and accessibility, while supporting educational programs and events. The VEA also support admissions, membership, and development campaign sales, but most importantly, promote the lifelong love of learning and fun.
Full-time & Part-Time hires available
Responsibilities
Play a key role in the visitors’ experience by providing exceptional customer service and promoting a welcoming and inclusive environment.
Demonstrate the power of play by engaging with children and families in hands-on experimenting, learning, and use of creative thinking to initiate fun and positive visitor interactions.
Builds trust and relationships with our diverse visitors through open and interactive communication.
Provide visitors with information regarding Museum exhibits, programs, and resources.
Facilitate fun and educational activities.
Support programs and special events, for example: Halloweek, Star Wars Weekend, Japanese New Year, Boston Youth Dance Festival, and CreatedBy Festival.
Prepare the Museum for daily opening and closing procedures, including sanitizing of exhibit loose parts.
Facilitate a smooth, efficient, and welcoming entry to the Museum.
Process online ticketing and Museum’s reservations.
Accurately complete cash, credit card, passes, and discount transactions.
Capture demographic information and visitor data.
Promote membership sales and renewals, support development fundraising campaigns.
Manage Information Desk; answer phone, assist with visitor inquiries, make building announcements.
Participate in regularly scheduled staff meetings, trainings, group discussions, and activities.
Adhere to Museum policies and procedures, promote the Museum’s Mission and the Museum’s Equity Diversity and Inclusion initiatives.
Other duties as required.
Qualifications:
High school diploma or equivalent experience
Previous experience with young children and families
Previous work experience in retail, sales, or customer service
Ability to work with a diverse group of staff and visitors
Ability to communicate with a diverse audience
Experience working in a fast-paced, high-volume environment
Availability during weekend, holidays, and school vacation week are required
Fluency in a second language, a plus
Job Benefits
(Benefits eligibility is based on regular weekly hours per week)
Health Insurance
Dental Insurance
Vision Insurance
13 Paid Holidays
Up to 12 Sick days
Mass Earn Sick Time
Up to 10 Vacation days
403(b) Retirement Plan
Flexible Spending Accounts
Qualified Transportation Accounts
Life Insurance
Short-Term & Long-Term Disability
American Alliance Museum Access
New England Museum Association Access
Free Admission to 100+ Museums
Contacts
Mission
Boston Children’s Museum (a private, non-profit) engages children and families in joyful discovery experiences that instill an appreciation of our world, develop foundational skills, and spark a lifelong love of learning.
Vision
Boston Children’s Museum is a welcoming, imaginative, child-centered learning environment that supports diverse families in nurturing their children's creativity and curiosity. We promote the healthy development of all children so that they will fulfill their potential and contribute to our collective wellbeing and future prosperity.
Values
We believe in the intrinsic value of play and provide opportunities for experiential learning, and multisensory, object-based exploration.
We connect children and families to transformational experiences and ideas in science and technology, health and wellness, arts and humanities, and global cultures.
We support parents, caregivers, educators, scientific researchers, civic leaders and health professionals in addressing critical issues facing children.
We embrace change and innovation in order to address the changing landscape of childhood.
We introduce children and families to the diverse cultural life of the city and are a vibrant urban meeting place for all in Boston and beyond.
Founded
1913
Company size
51-200 employees
Industry
Museums, Historical Sites, and Zoos
Org type
Nonprofit
Headquarters
Boston, MA
Mission
Boston Children’s Museum (a private, non-profit) engages children and families in joyful discovery experiences that instill an appreciation of our world, develop foundational skills, and spark a lifelong love of learning.
Vision
Boston Children’s Museum is a welcoming, imaginative, child-centered learning environment that supports diverse families in nurturing their children's creativity and curiosity. We promote the healthy development of all children so that they will fulfill their potential and contribute to our collective wellbeing and future prosperity.
Values
We believe in the intrinsic value of play and provide opportunities for experiential learning, and multisensory, object-based exploration.
We connect children and families to transformational experiences and ideas in science and technology, health and wellness, arts and humanities, and global cultures.
We support parents, caregivers, educators, scientific researchers, civic leaders and health professionals in addressing critical issues facing children.
We embrace change and innovation in order to address the changing landscape of childhood.
We introduce children and families to the diverse cultural life of the city and are a vibrant urban meeting place for all in Boston and beyond.
Founded
1913
Company size
51-200 employees
Industry
Museums, Historical Sites, and Zoos
Org type
Nonprofit
Headquarters
Boston, MA
