Visit Facilitator

Job Overview

What You Can Expect:

Our Visit Facilitators love Grand Itasca for the stability, meaningful work and great team. If you are looking for professional growth and development with hands on experience caring for a diverse patient population, Grand Itasca is where you belong!

We're glad you are thinking about joining us.

Grand Itasca is a great place for Visit Facilitators. We're a non-profit organization with a clear vision of being the leader in transforming rural health care by achieving the highest levels of quality, access, and value. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals. With over 700 employees in hundreds of different roles, Grand Itasca can offer a variety of career opportunities.

Let's talk about benefits.

• Competitive pay
• Tuition reimbursement and scholarship/grant opportunities
• Health, dental, vision, & life insurance kick in on the first of the month after 30 days of employment
• Generous paid time off package to maintain a healthy home-work balance
• STDB (short term disability bank)
• 401K with employer contributions
• Experience Pay Given
• Employee Referral Program
• Experience Pay Given
• On the job training
• Shift differential
• No weekends!

About the Position:

• Nursing Assistant - Visit Facilitator
• Part-Time: .6-.8 FTE (48-64 hours per pay period)
• Days and Evenings
• On-site at Grand Itasca Clinic & Hospital in Grand Rapids
• INTERNAL POSTING THROUGH: 8/11/2026

Job Summary:
The Visit Facilitator works primarily in family practice primary care and is responsible for supporting in person clinic visits, including communicating with patients prior to their visit and helping guide patients through the care experience. The visit facilitator gathers pertinent medical information from the patient and documents the information into the patient's medical record. This role also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team.

Here's what you'll do when you join us:

• Demonstrate a professional and compassionate attitude towards patients, families, visitors, coworkers and other departmental representatives.
• Prepare patients for their appointments, including communicating with patients prior to their appointment to ensure medical records are collected and ready for the visit.
• Prepare exam rooms and stocks supplies.
• Be a vital piece in the patient and provider connection ensuring patients and providers have a great experience.
• Complete visit wrap-up with patients.
• Provide patients with after-visit summary and recommendations for follow-up.

If you have these qualifications, we'd love to chat:

1. Must be 18 years of age or older.
   
2. Graduate of a Nursing Aide program, Emergency Medical Technical (EMT) program, and/or Health Unit Coordinator program. Certification and current listing on the Minnesota Nursing Assistant Registry preferred.
3. BLS Certification or ability to obtain within two months of hire and maintains certification.
4. Minimum of 1-year customer service experience required. Previous health care customer service experience preferred.
5. Proficient with technology (computer hardware and programs, and smart devices such as phones and tablets).
6. Great verbal communication skills.
7. Strong team player with the ability to work independently.
8. Ability to adhere to strict confidentiality.
9. Demonstrated ability to adhere to and follow Grand Itasca Clinic & Hospital Mission, Values, Vision and policies.
10. Maintains reliable and consistent attendance.

About Grand Itasca:

Grand Itasca brings the benefits of a large and respected health system to our local community. We are a non-profit, state-of-the-art, integrated clinic and hospital that is proud to offer a range of high-quality providers, specialties and services to our community. Enjoy our patient-centered, comprehensive approach, close to home without venturing from the beauty of northern Minnesota.

Benefit Overview

Grand Itasca Clinic & Hospital offers a generous benefits package including medical, dental, vision, life insurance, short- and long-term disability, PTO, a short-term disability bank, retirement, tuition reimbursement, early access to earned wages and more. Employees also have access to voluntary insurance options, and resources to support their financial and personal well-being. For additional information, please follow this link: https://www.granditasca.org/benefits/AFSCME-S

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status