Virtual Teller

Job DetailsJob Location: Corporate Office - Rapid City, SD 57702Job Category: BankingAre you great with people and comfortable using technology?

As an ITM (Interactive Teller Machine) Member Service Representative, you’ll support members virtually through our Interactive Teller system, providing personalized service, completing transactions, solving problems, and making everyday banking easy without being in a traditional branch lobby.

Starting pay rate: $17.50 (may increase with relevant experience)

Why You'll Like This Role

Serve members virtually through ITMs - no branch lobby traffic
Develop valuable skills in financial services, virtual banking, and member support
Paid training - no prior banking experience required
Structured and supportive training and team environment with ongoing coaching and feedback
Stable schedule and strong benefits
Real opportunities to advance into other Credit Union roles

Fun Fact: Many of our ITM Member Service Representatives move into Branch Operations, Lending, Member Experience Operations, Training, or Leadership roles.

What We’re Looking For

You don’t need prior banking experience to succeed here. We’re looking for candidates who bring:

Experience in customer service, call centers, hospitality, retail, or similar environments
Comfortable learning and using multiple computer systems
Clear communication skills and a positive, professional attitude
Strong attention to detail and ability to multitask in a structured environment
Dependability and a team‑oriented mindset

Training is provided - we’ll teach you the financial side.

Benefits to Empower You

Competitive hourly pay
Health, dental, and vision insurance
6% 401(k) Match
Paid time off and paid holidays
Fitness reimbursement
Loan discounts
Education assistance
Career development and internal advancement opportunities
Company-sponsored charitable giving and volunteering program
Employer-paid life insurance, short-term and long-term disability coverage, and accidental death & dismemberment insurance
Employee Assistance Program

What You’ll Do

Member Service & Transactions:

Assist members through ITM video and phone interactions to determine needs and complete appropriate transactions
Perform teller and member service functions accurately and efficiently
Balance and manage a virtual cash drawer daily
Provide account information, perform limited account maintenance, and research transactional inquiries following Credit Union policies
Educate members on Credit Union products and services
Request members bring accounts positive and to minimum required balances and make payments on delinquent loans or over‑the-limit credit cards balances
Follow safety, security, and confidentiality procedures at all times
Work collaboratively with teammates, supervisors, and other departments
Perform additional duties as assigned based on department needs

Knowledge & Skills You’ll Develop:

Credit Union products, services, service philosophy, and ENGAGE model
Member service laws and regulations
ITM and in‑house banking systems
Policies, procedures, and security standards
Accurate transaction handling and account balancing

Schedule & Location:

Full‑time role (up to 40 hours per week)
ITM environment supporting members virtually 
On‑site role located at our Rapid City or Sioux Falls corporate offices
Dedicated workstation in a professional, team‑focused office setting designed for collaboration, focus, and member privacy
Scheduled shifts within the ITM department’s operating hours. Flexibility in scheduling is required to ensure optimal member service

Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

This position is remote work eligible under certain circumstances.

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in an emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on a computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on confidential matters.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.

 
Qualifications