Virtual Specialist – WFH
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AO Globe Life
Jacksonville, FL, US
Summary
The Virtual Specialist will conduct virtual consultations with clients to assess their needs and guide them through supplemental benefit options. They are also responsible for assisting families with the enrollment process and maintaining accurate digital records.
Job Description
AO Globe Life is expanding its remote team and seeking professionals who are ready to bring their leadership mindset and client-focused experience into a mission-driven organization. This fully remote opportunity is ideal for individuals with backgrounds in management, client service, operations, or team leadership who want flexibility while continuing to grow professionally.
In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will schedule virtual consultations, guide clients through available options, and support them through the enrollment process while contributing to a collaborative and growth-focused team environment.
Our organization provides structured training, mentorship, and ongoing development to help experienced professionals succeed in a flexible remote setting.
Key Responsibilities
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Connect with individuals who have expressed interest in learning about benefit programs
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Schedule and conduct virtual consultations with clients via Zoom
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Assess client needs and provide guidance on available benefit options
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Assist individuals and families through the enrollment process
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Maintain accurate and organized digital records and documentation
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Deliver high-quality client service and follow-up support
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Participate in weekly training sessions, mentorship programs, and team development calls
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Collaborate with colleagues to share insights and support team performance
Qualifications
Successful candidates typically demonstrate:
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Strong communication and relationship-building skills
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Experience in leadership, management, consulting, client service, or operations environments
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High levels of organization and accountability when working remotely
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Confidence using video platforms and digital collaboration tools
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A service-oriented mindset and desire to help others
Experience in customer service, team leadership, consulting, or client management is helpful but not required.
Requirements
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Must be legally authorized to work in the United States
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Reliable internet connection
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Windows-based laptop or desktop computer with a functioning webcam
What We Offer
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100% remote work environment
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Flexible scheduling
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Warm leads provided — no cold calling or prospecting
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Weekly pay via direct deposit
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Full training and licensing support
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Monthly and quarterly performance bonuses
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Leadership development opportunities and advancement pathways
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Collaborative, mission-focused team culture
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families across the United States. Our organization continues to grow through a remote-first model focused on service, leadership development, and meaningful career opportunities.
Interested?
If you are an experienced professional looking for a flexible remote opportunity where you can continue developing your leadership skills while helping families access important benefits, we encourage you to apply today.
