Virtual Repair Tech

For over 40 years, P.J. Fitzpatrick has been helping homeowners protect, improve, and transform their homes with high-quality remodeling solutions. As a growing, employee-focused company, we’re committed to developing our people, rewarding performance, and creating opportunities for long-term career growth. Join a team where your hard work matters and your success has no limits!

The PICC Virtual Repair Technician (VRT) is responsible for providing remote technical support to customers with warranty and service-related concerns. The primary objective of this role is to accurately diagnose and resolve issues without requiring an in-home technician visit whenever possible. Through phone calls, photo review, video conferencing, and customer education, the VRT works to reduce unnecessary truck rolls while delivering an exceptional customer experience.

The VRT owns each assigned claim from initial customer contact through final resolution. This includes setting expectations, conducting remote troubleshooting, coordinating with internal departments, documenting findings, and ensuring customers have a clear path to resolution. When an in-home visit is required, the VRT remains responsible for coordinating the transition and ensuring the customer is scheduled before the interaction is concluded.

Essential Duties and Responsibilities

Pay: $25 an hour plus the potential of a monthly incentive

Schedule: 1st shift

Location: This role is fully remote

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Required Skills and Qualifications

Benefits Overview At PJ Fitzpatrick, we believe our team deserves the best. Thats why we offer a comprehensive benefits package that includes:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance 401(k) with Company Match
• Paid Training
• PTO
• Floating Holiday
• PTO on your Birthday