Virtual Intake Coordinator - Adolescent PHP/IOP
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Adolescent Wellness Academy
FL
Summary
The coordinator manages intake documentation, schedules appointments, and provides administrative support for adolescent mental health programs. They also facilitate virtual sessions by providing tech support and monitoring client transitions.
Job Description
Virtual Intake Coordinator
Spanish Required | Remote in FL | Part-Time | $17/hour, $19/hour upon completion of training
About the Role
This is a virtual coordinator role supporting AWA's adolescent program with a focus on intakes and administrative support. You keep the program organized and moving by managing intake documentation, coordinating schedules, supporting virtual sessions, and communicating with families throughout the admissions process. Spanish fluency is required for this role.
Backgrounds that translate well: Psychology/Counseling Graduate Studies · Behavioral Health · Case Management · Education · Administrative Support
What You'll Do
- Process intakes, upload sign-in sheets, prepare welcome kits, and maintain census records
- Coordinate scheduling for new admissions, including psych and IEP appointments
- Communicate with parents and families by phone and email in English and Spanish on intake logistics and progress updates
- Monitor and redirect adolescent clients (ages 13–17) via chat during virtual group sessions and transitions
- Provide real-time tech support to clients during virtual sessions (Zoom, breakout rooms, chat)
- Track attendance and maintain accurate program records
- Complete same-day documentation, including wellness check-ins as needed
- Escalate safety concerns, disclosures, and behavioral flags to the clinical team immediately
What We're Looking For
Required
- Bilingual required: English and Spanish
- Experience in a clinical, educational, administrative, or community mental health setting
- Comfortable supporting virtual group sessions and managing basic tech troubleshooting (Zoom, breakout rooms)
- Strong organizational and documentation skills
- Emotionally regulated, professional, and consistent under pressure
- Understands the limits of a non-clinical role — escalates appropriately, never makes independent clinical decisions
AWA is an adolescent mental health organization operating PHP and IOP programs in South Florida. We exist to serve teens and families at their most critical moments — and this role is at the center of that work every day.
Learn More: Adolescent Wellness Academy
Helping teens and their families with life-changing mental health care.
Our purpose is to provide teens facing mental health issues and their families:
- A place where you feel safe, loved, and cared about
- A place you no longer feel alone, but belong to a supportive community
- A place where you can heal and transform your life through the connection with others
When you join our programs, you enter a caring and non-judgmental community. This support network involves teens, families, peers, and our team. Together, everyone plays a role in supporting each other while our clinicians create a safe space for this community to flourish.
Founded
2015
Company size
11-50 employees
Industry
Mental Health Care
Org type
Privately Held
Headquarters
Davie, Florida
Helping teens and their families with life-changing mental health care.
Our purpose is to provide teens facing mental health issues and their families:
- A place where you feel safe, loved, and cared about
- A place you no longer feel alone, but belong to a supportive community
- A place where you can heal and transform your life through the connection with others
When you join our programs, you enter a caring and non-judgmental community. This support network involves teens, families, peers, and our team. Together, everyone plays a role in supporting each other while our clinicians create a safe space for this community to flourish.
Founded
2015
Company size
11-50 employees
Industry
Mental Health Care
Org type
Privately Held
Headquarters
Davie, Florida
