Virtual Customer Service Specialist | Training Provided

Virtual Customer Service Specialist | Training Provided

Company: AO – American Income Division
Work Arrangement: 100% Remote | U.S. Residents Only
Schedule: Flexible
Experience Level: Entry Level to Experienced | Training Provided

Build a Remote Career Focused on People, Service & Growth

Are you a strong communicator who enjoys helping people, solving problems, and building lasting relationships? Are you looking for a work-from-home opportunity where your performance is recognized and you can continue developing professionally?

AO is expanding our virtual team and seeking motivated, service-oriented professionals to join us as Remote Client Experience Managers.

In this role, you'll work directly with individuals and families who have requested information about available benefits. You'll help clients understand their options, provide ongoing support, and create a positive experience from the initial consultation through continued service.

Whether you bring experience from customer service, healthcare, hospitality, retail, administration, sales, or another people-focused field—or you're ready to begin a new career—we provide comprehensive training, mentorship, and ongoing professional development.

No previous insurance experience is required.

About AO

AO – American Income Division serves working families by providing supplemental life, accident, and health insurance benefits.

As part of the Globe Life family of companies, our organization combines a long-standing history in the insurance industry with a modern virtual business model. Since 2020, our teams have operated remotely, using technology to connect with clients and provide personalized benefit guidance.

Our culture emphasizes:

• Exceptional client service
• Professional development
• Mentorship and coaching
• Personal accountability
• Team collaboration
• Performance-based advancement

What You'll Do

As a Remote Client Experience Manager, you'll serve as a trusted resource for clients while developing valuable skills in client relations, benefits education, communication, and leadership.

Client Experience & Support

• Conduct scheduled virtual appointments through Zoom and phone
• Connect with clients who have requested information about available benefits
• Learn about client needs, priorities, and coverage questions
• Explain available benefit and coverage options clearly and professionally
• Assist clients with applications, enrollment, and benefit updates
• Provide ongoing customer service and follow-up support
• Maintain accurate digital client records and documentation
• Build long-term relationships through professionalism, trust, and consistent communication

Relationship Management

You'll focus on creating an excellent experience throughout each client interaction by:

• Listening carefully to client questions and concerns
• Providing clear, solution-focused guidance
• Following up with clients when additional assistance is needed
• Maintaining professional communication throughout the client relationship
• Helping clients make informed decisions regarding their available benefits

Professional & Leadership Development

• Participate in structured virtual onboarding and training
• Attend ongoing coaching and professional development sessions
• Learn industry products, systems, and best practices
• Develop communication, presentation, and problem-solving skills
• Collaborate with a supportive virtual team
• Participate in leadership development opportunities
• Build skills that may lead to future mentorship and management responsibilities

What We Offer

🏡 100% Remote Work

Build your career from home while remaining connected to clients, mentors, and teammates through our virtual environment.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Online training and team collaboration
• Flexible scheduling opportunities

🤝 Qualified Client Opportunities

Representatives connect with individuals and families who have requested information regarding available benefits.

This allows you to focus on:

• Client relationships
• Benefits education
• Personalized service
• Follow-up and ongoing support

No traditional cold calling required.

💰 Weekly Performance-Based Compensation

This opportunity offers performance-based earning potential, including:

• Weekly commission-based compensation
• Performance bonuses
• Recognition incentives
• Leadership incentives
• Residual and renewal income opportunities
• Uncapped earning potential based on individual performance

This is not an hourly or salaried position. Earnings vary based on individual activity, performance, and results.

📚 Comprehensive Training & Mentorship

Previous insurance experience is not required.

We provide:

• Structured onboarding
• Virtual product training
• Client service training
• Weekly coaching
• One-on-one mentorship
• Professional development
• Leadership training
• Systems and technology support
• Licensing guidance

Because this position involves insurance-related products and benefits, representatives must obtain the appropriate state Life & Health Insurance License before conducting activities that require a license.

📈 Career Advancement

AO offers a performance-based career path for individuals interested in professional and leadership growth.

Development opportunities may include:

• Client relationship management
• Team mentorship
• Training and development
• Leadership
• Coaching
• Management opportunities

Advancement is based on performance, development, and business needs and is not guaranteed.

❤️ Additional Benefits & Opportunities

Qualifying representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Professional development resources
• Leadership conferences
• Recognition programs
• Company-sponsored incentive travel
• Modern virtual technology and business tools

Eligibility requirements may apply.

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Professional and positive demeanor
• Strong organizational skills and attention to detail
• Self-motivation and accountability
• Effective problem-solving and critical-thinking skills
• Ability to work independently in a remote environment
• Comfort using Zoom and virtual technology
• Strong follow-through and time-management skills
• Coachability and willingness to learn
• Commitment to professionalism and integrity

Helpful Experience – Not Required

Experience in any of the following areas may transfer well to this position:

• Customer Service
• Client Relations
• Member Services
• Account Management
• Healthcare
• Hospitality
• Retail
• Administrative Support
• Call Center Operations
• Sales
• Leadership or Management

No previous insurance experience is required. We provide training and mentorship for motivated professionals who are ready to learn.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients through Zoom and phone
• Be willing to complete required training and licensing requirements

Interview Process

Qualified applicants will complete a brief career overview before scheduling a live virtual interview with our hiring team.

All interviews are conducted through Zoom, providing a convenient and accessible hiring experience.

Ready to Build Your Career From Home?

If you're looking for a remote opportunity where you can help people, build lasting client relationships, develop professionally, and create long-term career opportunities, we'd like to hear from you.

Apply today to be considered for our Remote Client Experience Manager opportunity with AO.

Support Clients. Build Relationships. Develop Your Skills. Grow Your Future with AO. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.