Virtual Customer Service Representative | Training Provided

Virtual Customer Service Representative | Training Provided

Company: AO
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)

Join Us and Make a Difference

Are you enthusiastic, compassionate, and passionate about helping others? Do you enjoy building relationships and providing exceptional customer service?

AO is seeking motivated individuals to join our growing team as a Remote Client Support Representative. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while providing outstanding service and ongoing support.

More than just a customer service role, this is an opportunity to make a meaningful impact while building a flexible, long-term career.

Our mission is simple:

"To protect every child and serve all working people."

Every conversation is an opportunity to educate, support, and help families make informed decisions about protecting what matters most.

About the Role

As a Remote Client Support Representative, you'll serve as a trusted resource for clients by providing guidance, answering questions, and delivering exceptional service throughout the client experience.

You'll enjoy the flexibility of working from home while remaining connected to a collaborative, supportive, and growth-focused virtual team.

What You'll Do

Client Support

• Meet with clients virtually through Zoom and phone appointments

• Answer questions regarding available benefits and coverage options

• Explain products and services clearly and professionally

• Assist clients with enrollment paperwork and benefit updates

• Review existing coverage and discuss available options

• Provide ongoing customer support and follow-up

• Maintain accurate client records and documentation

Relationship Building

• Build trust through professionalism and empathy

• Develop long-term client relationships

• Deliver exceptional customer service with every interaction

• Support families with integrity and compassion

Professional Development

• Participate in virtual training and mentorship programs

• Attend team meetings and coaching sessions

• Continue developing communication, leadership, and client service skills

• Learn industry products, systems, and best practices

What We're Looking For

Successful candidates typically possess:

• Excellent communication and active listening skills

• Positive attitude and professional demeanor

• Strong customer service and relationship-building abilities

• Adaptability and willingness to learn

• Self-motivation and accountability

• Ability to work independently in a remote environment

• Team-oriented mindset with strong collaboration skills

Experience That Transfers Well

Experience in any of the following is beneficial but not required:

• Customer Service

• Client Support

• Retail

• Hospitality

• Healthcare

• Administrative Support

• Sales

• Call Center

• Education

No insurance experience is necessary. We provide comprehensive training, mentorship, and ongoing support.

What We Offer

100% Remote Work

• Work from anywhere in the United States

• No commuting

• Flexible scheduling options

• Modern virtual work environment

Weekly Pay & Performance Bonuses

• Weekly compensation

• Performance incentives

• Recognition programs

• Leadership opportunities

Comprehensive Training & Mentorship

• Structured onboarding

• Weekly virtual training

• Leadership coaching

• Ongoing professional development

Benefits

• Company-provided life insurance

• Medical reimbursement program for qualifying representatives

• Residual income opportunities

• Leadership development

• Career advancement opportunities

Technology & Support

• Industry-leading virtual tools

• Secure online systems

• Dedicated leadership support

• Collaborative remote culture

Requirements

• Must be at least 18 years of age

• Must be legally authorized to work in the United States

• Must be physically located within the United States

• Computer or laptop

• Reliable high-speed internet connection

• Webcam and microphone

• Quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.

All interviews are conducted virtually for convenience and accessibility.

Why AO?

At AO, we believe people perform at their best when they feel supported, valued, and connected to a meaningful mission.

If you're looking for a career that combines flexibility, professional growth, and the opportunity to help working families every day, we'd love to hear from you.

Apply today and start building a rewarding remote career with AO.

Help Families. Build Relationships. Make a Difference. 🚀

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.