VIP Manager

Bringing people back from boredom since 1994.

Parimatch is an online entertainment company with 30+ years in the game.

We create digital experiences where sports, culture, and technology meet — bold, immersive, and built to engage.

With 4,000+ professionals and operations in 15+ countries, Parimatch is a global ecosystem driven by performance, smart engineering, and style.

In this role, you will:

• Communicate with VIP clients across multiple channels and provide a high-quality customer experience;

• Support the team in handling VIP client requests and ensuring timely follow-up on client-related issues;

• Build and maintain strong relationships with clients through proactive communication and engagement;

• Contribute to client retention and reactivation activities;

• Monitor client activity, key metrics, and behavioral changes to identify opportunities or potential risks;

• Collaborate with internal teams and supervisors to resolve client requests efficiently and support service quality.

Skills you’ll need to bring:

• Fluent written and spoken English, Kazakh, and Russian;

• Experience in customer support, preferably with VIP or premium-segment clients;

• Basic understanding of iGaming products, player behavior, and key metrics;

• Strong communication skills and the ability to build professional, trust-based relationships with clients;

• Stress resilience and the ability to stay effective in a fast-paced environment;

• Ability to handle sensitive client requests with tact, accuracy, and confidentiality;

• Readiness to work in a shift-based schedule, including night shifts.

We care about you:

Vacation: Reset. Recharge. Come back stronger.

Sick Leave Allowance: Health is power. We designed the system to support you.

Benefits Model: Your budget, your rules – spend it where it counts. Day one, it’s yours. No waiting, no barriers.

Training Balance: Learn fast. Grow faster. Upskill, stay ahead, and keep your edge sharp.

Team Building: Stronger together. We connect, compete, and celebrate – great teams don’t happen by accident.

Generation Program: Focused on boosting the potential of children within our families.

Work & Fun Balance: Driven at work, alive beyond it. Events, surprises, and shared moments keep our spirit high and our energy unstoppable.

Taking care of our people is an integral part of Parimatch shared values, ensuring a supportive and positive workplace culture.