Video Install Manager (Remote)

Allbridge is the leading supplier of world-class connected technology solutions, services, and support for high-density properties. 

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms across 8,000 properties in North America and the Caribbean — including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

The Install Manager, Video is responsible in the implementation of video technology products, executing installation, and system configurations setting expectations to be the primary Project Manager resource with a clear understanding of the priorities, deadlines, needs, and technical components of the project. Act as a credible resource to develop an ongoing rapport with Project Managers, providing exceptional service related to resolving their technical challenges.

Successful employees have a minimum of 3+ years of experience working independently or as a team to perform Video installations, remote engineering, monitoring, and using analysis tools. Must be familiar with COM, DRE, AEP, casting, and over-the-top systems.

A combination of remote, on-site, and on-call customer service is required.  On-call responsibilities are on a project-to-project basis.

This is an exempt role and is a member of the project management, video department reporting directly to the Director, Video Operations with a preferred location of remote/field, or Raleigh, NC. 

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others.  

Essential Job Functions and Responsibilities

• Troubleshoot and resolve video and product performance issues, maintaining a high level of customer satisfaction. 
• Work independently or as part of a team to effectively deploy, install, configure, and test video equipment.
• Perform effective troubleshooting of COM, DRE, AEP, casting, OTT and other various video systems.
• Perform high quality, meticulous, and timely video documentation. 
• Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks.
• Execute assigned tasks within assigned timeframes and budgets.
• May work with and take direction from project managers to ensure completion as necessary.
• Responsible for day-to-day support within the Install Manager, Video function taking ownership of job performance, seeking direction to improve, applying feedback, aligning with others, and working as a team player to deliver an exceptional customer experience at every interaction. Develops and maintains excellent working relationships with internal teams, striving to enhance the level of cooperation.
• Conforms to the highest professional standards, escalating recommendations in support of scalable business needs, remaining curious with an aptitude to research, implement, and adapt to innovative solutions.
• Work independently to creatively build internal/external customer respect and loyalty, identify and utilize effective communication channels and methods, while adapting the communication to the level and experience of the audience.
• Establishes and maintains effective relationships with internal teams, customers, vendors, and other stakeholders to gain their trust and respect.
• Strive to always be service-driven and responsive to all stakeholders, consistently delivering high quality results.
• Delivers timely work products, following company operating procedures and best practices. Takes initiative to collaborate with the team, internal clients, and customers as appropriate, and identifies and takes advantage of opportunities to accomplish multiple objectives.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Consistently integrates Albridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.

 Required Qualifications 

• Required to have a Minimum of 3+ years of experience working independently or as a team lead to perform video installations, diagnostics, monitoring, and using analysis tools. 
• Must be familiar with DIRECTV systems, such as COM, DRE, AEP, casting, and OTT. 
• Any certifications in the above products are a plus. 
• Must be self-motivated and able to work independently without day-to-day supervision. 
• Proficient with problem-solving in complex video systems. 
• Must be able to work on call on a project-to-project basis.
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness. Uses new information or approaches to overcome major resistance or objections.
• Demonstrates technical and/or professional proficiency in a video engineering position proactively adjusting for difficulties, and completing objectives efficiently, and identifies and takes advantage of opportunities of efficiency. 
• Must possess excellent written and verbal communication skills, both technically and interpersonally in the English language. Exhibits openness to receiving and responding to constructive feedback.
• Clearly communicates timelines and expectations to team members, making decisions in a timely manner when the options are clear and there is little pressure or risk.
• Demonstrated aptitude to become proficient in and to meet and / or exceed job expectations operating with a willingness to learn and gain proficiency.
• Proven ability to understand and apply company resources in accordance with company policy, standards, and best practices. 
• Must have a demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Supports the team in building value through creativity and ingenuity, providing leading edge and cost-effective solutions considering new methods to drive the customer advantage.
• Demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project. 
• Must be authorized to work in the United States without sponsorship.
• Must maintain a valid driver’s license in the state of residence with a clear record. 
• Must be able and remain flexible to travel 10% travel required, 90% remote work.

Workplace Benefits

In addition to earnings and other incentives, Allbridge offers a comprehensive benefits package for regular, full-time positions, including:

• Medical and Prescription options, Dental, Orthodontics, and Vision Plans
• Rich HSA company-funded options and Flexible Spending Accounts
• 100% Company-paid premiums for Short-Term Disability
• Life and Accidental Death & Dismemberment insurance plan options
• Supplemental Insurance plan options
• 401(k) Profit-Sharing Retirement plan
• Flexible Paid Time Off after 60 days of employment
• Paid Holidays, per Employee Handbook
• Great workplace culture that embodies our values

Equal Opportunity Statement

 Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, merit, and business need.