Vice President, Sales and Revenue Operations

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.  

Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. 

Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. 

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How you will impact the organization…

Consensus Cloud Solutions (NASDAQ: CCSI) is a highly profitable, ~$360M revenue company entering a new phase of strategic growth following a successful period of business optimization. We are seeking a highly autonomous, strategic, yet scrappy VP of Sales & Revenue Operations to serve as a strategic advisor and "sparring partner" to our Chief Revenue Officer (CRO)/EVP of Operations and SVP of Sales.

This is a high-impact, CEO-2 role perfect for a builder who seeks to translate enterprise-scale expertise into disproportionate, company-defining impact. You will lead a team of 10-15 (ICs and Managers) and work closely with the SVPs of Sales, Marketing, and Services to maximize GTM performance. The VP, Sales & Revenue Operations will play a pivotal role in driving the strategic and operational success of our entire GTM organization, responsible for designing, implementing, and managing processes, tools, and technologies that enable our Sales teams to achieve our revenue and margin targets.

The value you will deliver…

This role owns the strategic and operational success of the GTM organization across four core pillars: Rev/Sales Ops, Commercial Management & Deal Desk, Systems & Tech Stack, and GTM Enablement & L&D. Core responsibilities include:

• Rev & Sales Ops (Strategy, Planning, & Analytics):
  Collaborate with the CRO, SVP of Sales, SVP of Marketing, and other team members and senior leadership to define the sales strategy and objectives.
  Develop and continuously improve the GTM framework for functional and cross-functional use, including detailed descriptions of processes, systems, organizational set-up, and terminology.
  Develop annual sales plans, quotas, and budgets aligned with corporate and department goals.
  Assess and refine the sales processes to maximize efficiency and productivity. Implement best practices to streamline lead generation, qualification, and conversion.
  Establish KPIs and sales metrics to measure and report on team performance down to the individual contributor level.
  Develop accurate sales/bookings and revenue/consumption forecasting models to provide executive leadership with relevant data about the future of the business.
  Proactively provide regular reports and dashboards to senior leadership, offering insights and recommendations for various stakeholders (GTM leaders, executives, finance, board of directors).
  In close collaboration with the FP&A team and PTG group, develop detailed revenue and capacity forecasts.
  Develop and manage a forecasting and lead-to-cash pipeline management governance and cadence model.
• Commercial Management & Deal Desk:
  Manage and continuously improve the deal desk function, including but not limited to RFP management, contract management, deal pricing, and order processing.
  Closely align with legal and product marketing to continuously improve customer experience by ensuring a fully compliant, scalable, and smooth deal flow for all functions.
  Design and administer competitive and motivating sales compensation plans in close collaboration with the HR and compensation functions.
  Continuously review and adjust compensation structures to align with company goals and market trends.
  Ensure the sales team adheres to company policies, legal requirements, and industry regulations to mitigate risks associated with sales operations.
• Systems & Tech Stack:
  Under rigorous cost management, proactively and continuously evaluate, select, implement, manage, and challenge sales technologies and CRM systems to support sales operations.
  Renew and maintain the technology stack strictly based on usage and productivity metrics.
  Oversee training and adoption of sales tools among the sales team.
• GTM Enablement & L&D:
  Develop and maintain sales training programs for general skills as well as methodology and product know-how.
  Ensure continuous development of the sales team in close collaboration with HR and product marketing.
  Foster a culture of learning, continuous skill enhancement, and growth within the GTM organization.
  Change Management Leadership: Challenge legacy thinking and culture, and implement effective change management guidance to improve processes, strategies, and deliverables.
• Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table…

• Bachelor’s degree in business, sales, or a related field (Master’s degree preferred)
• 15+ years of proven experience in a senior go-to-market/sales/revenue operations or related role, ideally 5+ years of leadership responsibility, navigating at least the $100M to $500M revenue scale.
• Proven track record of managing at least Strategy/Ops and one more of the three remaining core pillars (Deal Desk, Tech Stack, Enablement).
• Experience with SaaS and recurring revenue business models.
• Proficiency in enterprise CRM systems (e.g., Salesforce), marketing automation (e.g., Clay, Hockeystack), and advanced sales analytics/forecasting platforms (e.g., Tableau).
• Demonstrated experience evaluating, implementing, and leveraging AI-driven sales technologies (e.g., predictive forecasting, conversational intelligence, AI-assisted prospecting) to drive team efficiency and revenue growth
• Familiarity with basic scripting and low-code/no-code platforms to enable rapid workflow automation and hands-on problem-solving.
• Thrives in ambiguity and serves as a true cultural asset, actively helping to shape and reinforce our collaborative, high-performance culture.
• Strong relationship builder who excels in cross-functional collaboration and alignment.
• Highly analytical and technologically savvy, bringing an "AI-first" mentality to complex problem-solving, process optimization, and scaling GTM motions.
• Excellent communication and interpersonal abilities.
• Knowledge of sales methodologies, strategies, and best practices.
• Demonstrated ability to manage, mentor, and scale a high-performing team of 10-15 direct and indirect reports (managers and ICs).
• Results-driven mindset with a focus on achieving sales bookings and revenue targets.

You will stand out if you also have…

• 10+ years of leadership responsibility, ideally managing managers and ICs.
• Experience leading operational integration and alignment during Mergers & Acquisitions (M&A).
• Experience with Time to Value acceleration and Customer Life Cycle Management enhancement.

Additional details…

• Location requirements: Fully remote within the U.S. (Onsite/Hybrid option at Los Angeles, CA Headquarters)
• Travel requirements: Up to 5% travel to Los Angeles, CA
• Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.
• Technology requirements: Reliable, high speed internet
• Eligible for sponsorship: No

The salary range for this role is $230,000-$245,000 annually.  The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired. 

We are not accepting agency submissions for this role.

To learn more about us visit consensus.com