Vice President of Account Management

OVERVIEW OF POSITION

This position will oversee all aspects of the Account Management department within Episode.1, while working closely with the agency’s leadership team to ensure success across all aspects of the business. The VP of Account Management will establish a performance-based culture within the department that clearly outlines responsibilities and metrics that allow for the agency to continuously improve and develop. The VP Account Management is responsible for delivering revenue growth across all clients, while driving new business opportunities. This role must have extensive experience managing teams and overseeing complex projects. 

Candidates based in California or New York are preferred and comfortable working remotely. 

VP OF ACCOUNT MANAGEMENT RESPONSIBILITIES:

The VP of Account Management will be responsible for all elements of account management, start to finish, ensuring that the account team is delivering best in class service to clients and executing programs flawlessly. Day to day responsibilities include fulfilling the core functions listed below: 

• Managing, mentoring and motivating account team members, while demonstrating exceptional leadership and management skills. 
• Serve as the primary point of contact for major clients, ensuring high satisfaction and retention.
• Collaborating across multiple departments to find solutions to complex business and project challenges. 
• Setting standards that are best in class with all members of the account management team. 
• Participating in client service and project management support when needed. 
• Participating in project work to implement ideas, strategies and execution. 
• Responsible for all staffing responsibilities within the account department. This includes securing full time and freelance resources. 
• Developing, reviewing and approving program budgets that align with revenue goals, while ensuring project and internal team success. 
• Maintain awareness of industry trends
• Responsible for establishing best practices for continuous improvement for the team and programs. 
• Responsible for revenue forecasting for all clients, both existing and new. 
• Lead all aspects of the RFP process, from kickoff through pitch 
• Report directly to the company leadership to establish goals, milestones, and organizational priorities.
• Lead a team of colleagues across various agency departments at Episode.1 to drive business objectives. This will include potentially managing direct and/or indirect reports.
• Maintain line of site across all workstreams between Episode.1 and client

QUALIFICATIONS / REQUIREMENTS:

• 12+ years of experience managing experiential marketing programs and activations for global brands. 
• Ability to handle numerous accounts simultaneously, with excellent communication and organizational skills. 
• Serve as a collaborative partner with agency leadership, while aligning with agency ways of working. 
• A willingness to be involved in all aspects of agency growth. This includes marketing, new business and hiring. 
• Excellent interpersonal skills and ability to collaborate across production and creative teams.
• Have the ability to self manage priorities and work load.  
• Demonstrate the ability to manage and mentor a diverse team of account management leads
• Proven ability to drive revenue and new business sales
• Proven ability to lead new business pitches and win RFPs
• The ability to be a decisive decision maker, while making decisions in the best interest of the agency and its clients. 
• Must possess a strong work ethic and excel in a fast-paced environment
• Daily use of Slack, Email, Power Point and all other project management tools
• Ability to travel (a minimum of 30%) 
• Work non traditional hours and weekends based on management, client, team and project needs. 
• Ability to think strategically and creatively, and to communicate such thoughts proactively, efficiently and effectively.
• Ability to operate with urgency and motivate those around you to do the same.
• Ability to remain organized across multiple workstreams and teams activating in parallel
• Ability to problem-solve independently and in groups
• Excellent time management, written and oral communication skills, including ability to develop well organized decks to sell in ideas and work and convey agency POVs

JOB TYPE: 

• Work remote.
• Los Angeles or New York preferred 
• Full time with comprehensive medical benefits
• Unlimited PTO
• 12 Weeks of parental leave