Vice President, Engineering

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.  

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better. 

Role Summary 

We are seeking a dynamic and highly experienced engineering leader to join our senior leadership team as VP of Engineering. This role will focus on driving technical excellence, scalable product delivery, and embedding AI capabilities across our platform. The ideal candidate will have a strong technical background, demonstrated leadership of global engineering organizations, a passion for customer-centric innovation in CX assurance, and relevant hands-on experience with AI, platform architecture and SaaS product delivery at scale. 

Responsibilities 

Engineering Leadership & Delivery 

• Develop and implement the technology strategy that aligns with Cyara’s business goals and objectives. 

• Oversee all aspects of the engineering lifecycle, from product development, deployment, operations, and maintenance. 

• Provide visionary leadership and mentorship to the engineering team, cultivating a culture of innovation, collaboration, quality and operational excellence. 

• Lead, recruit, develop, and retain high-performing engineering teams (including software engineers, QA, AI/ML teams). 

• Ensure rigorous adoption of software engineering best practices (CI/CD, agile methodologies, observability, security, resilience). 

• Own the transition from AI-assisted to AI-native development practices, establishing the frameworks, tooling standards, and engineering culture that position the team to build faster and better with AI at the core. 

• Collaborate closely with product management, technical operations, customer success and sales to define product roadmaps and deliver on-time, on-budget, high-quality products. 

• Manage engineering budgets, resource forecasting, vendor/partner relationships, and continuous improvement of tools, processes and infrastructure. 

AI/ML & Platform Innovation 

• Lead the platform development for AI: ensure scalable and secure LLM API capabilities, data pipelines, vector databases, retrieval-augmented generation, and cloud-native infrastructure. 

• Foster innovation: stay ahead of emerging AI technologies, frameworks, tools and platforms, and translate them into business-impacting solutions. 

• Establish governance, responsible AI practices (bias mitigation, ethics, model monitoring, data privacy/security) and metrics to measure ROI of AI initiatives.  

• Partner with business stakeholders to identify high-value AI use cases, pilot proof-of-concepts, and scale successful solutions into production. 

Strategic & Cross-Functional Leadership 

• Contribute to the company’s strategic vision and long-term planning in collaboration with the executive team. 

• Act as a senior engineering leader representing engineering in senior leadership meetings, ensuring alignment between business, product and engineering priorities. 

• Promote and uphold Cyara’s values and culture in the engineering organization by fostering inclusive, engaging, high-trust workplace environments. 

• Establish and track engineering metrics (velocity, quality, operational reliability, uptime, scalability, AI/ML model performance, ROI) and continuously drive improvement. 

• Manage vendor/partner ecosystems, architectural reviews, cloud cost optimization, technical due diligence for acquisitions or partnerships when required. 

• Communicate effectively across the organization, translating complex technical topics into business terms for audiences including senior leadership, investors or board. 

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Qualifications 

• Bachelor’s degree in Engineering, Computer Science, or related field. Master's or higher preferred. 

• 15+ years of experience in engineering leadership roles, including managing large, complex, SaaS or cloud-native engineering organizations. 

• Demonstrated track record of building and scaling high-performing engineering teams (50+ engineers, multi-discipline, global) and delivering complex software products reliably and at scale. 

• Strong understanding of software development lifecycle (SDLC), agile methodologies, DevOps, cloud architecture, microservices, distributed systems. 

• Proven experience with SaaS platforms, managing scalability, reliability, performance, multi-tenant systems, and global delivery. 

• AI/ML experience: you have built, deployed and scaled machine learning or generative AI systems into production; you understand model training, inference pipelines, MLOps, vector retrieval, embeddings, NLP, generative AI, etc. 

• Strategic thinker with strong business acumen, capable of aligning technology strategy with business outcomes, driving innovation, and delivering measurable ROI. 

• Excellent leadership, communication, organizational, and interpersonal skills. You can influence senior stakeholders, partner across functions, and build a culture of excellence. 

• Familiarity with private equity‐backed companies or rapid growth environments is a plus. 

• Passion for customer-centric innovation and experience in customer experience / CX technology is preferred. 

Preferred/Additional Skills & Attributes 

• Experience with GenAI/LLM technologies (e.g., GPT, Llama, etc.), RAG (retrieval-augmented generation), vector databases, LangChain, LangSmith or similar frameworks. 

• Experience with cloud platforms (AWS preferred) and container/orchestrator technology (Docker, Kubernetes). 

• Experience in a scale-up or growth stage environment, managing rapid change and transformation. 

• Demonstrated ability to drive organizational transformation, foster high trust cultures, champion DEIB in engineering, and lead through ambiguity. 

• Prior experience working with global engineering teams and remote/hybrid models. 

• Understanding of CX assurance, customer journey monitoring, chatbot testing or analogous domains is a plus. 

\n$275,000 - $325,000 a year\n

Why you should join us:  

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara. 

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work. 

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment. 

Big opportunities. Real impact. Amazing people. That's the Cyara experience. 

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:  

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.  

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.  

Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.