Veterinary Receptionist
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Veterinary Practice Partners
Smithfield, NC, US
Summary
The receptionist serves as the first point of contact for clients, managing appointment scheduling, check-ins, and client inquiries. They are also responsible for processing payments, maintaining hospital cleanliness, and assisting with administrative tasks related to veterinary services.
Job Description
Receptionist
Salary: $15-$16 dollars an hour dependent on skills and experience
Schedule: Part-Time, Afternoons and Rotating Saturdays
Willowrun Veterinary Hospital is hiring a part-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our team, expect to be supported in your work and home life with:
- A comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and a 401(k) plan for full-time employees
- Professional development opportunities
Key Responsibilities:
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
- Previous experience as a veterinary receptionist or medical office assistant Required
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
About Willowrun Veterinary Hospital
Named the "Best Veterinary Hospital" in the 2023 Best of Johnston County awards, Willowrun Veterinary Hospital is a place where compassion, love of animals, and community meet. We are located in the town of Smithfield, North Carolina, and stand as Johnston County's oldest veterinary hospital. We are also one of the longest accredited American Animal Hospital Association facilities in the country, a badge we proudly wear.
#CSR
We value the importance of the human-animal bond and realize the depth of emotions that are a part of this bond. At Caring Hands Animal Hospital you may stay with your pet during all aspects of the office visit and medical treatments. If your pet is hospitalized you are always welcome to visit during hospital hours. If your pet needs to be taken to the treatment room during an appointment, you may come right along with them! We have 6 locations and are actively growing.
Founded
1997
Company size
51-200 employees
Industry
Veterinary Services
Org type
Public Company
Headquarters
Centreville, Virginia
We value the importance of the human-animal bond and realize the depth of emotions that are a part of this bond. At Caring Hands Animal Hospital you may stay with your pet during all aspects of the office visit and medical treatments. If your pet is hospitalized you are always welcome to visit during hospital hours. If your pet needs to be taken to the treatment room during an appointment, you may come right along with them! We have 6 locations and are actively growing.
Founded
1997
Company size
51-200 employees
Industry
Veterinary Services
Org type
Public Company
Headquarters
Centreville, Virginia
