Veterinary Radiologist Resource Manager

Description

Title

Veterinary Radiologist Resource Manager

Department/Group

Operations

Job Status

Full time - Remote

FLSA Classification

Exempt

Schedule

VCR operates 24/7, 365 days a year including weekends and holidays

Positions Supervised

Board-Certified Veterinary Radiologists

Reports to

Director of Radiologist Operations

Travel/On Call

Minimal

Founded in 2018, Vets Choice Radiology (VCR) is a leading full-service veterinary teleradiology company committed to diagnostic quality, white-glove service, and guaranteed turnaround times. With a network of more than 100 board-certified veterinary radiologists operating globally, VCR provides 24/7/365 interpretation services across radiographs, ultrasound, CT, and MRI — with a STAT guarantee of 1 hour or the read is free.

We are in an exciting phase of growth, investing in people, technology, and infrastructure to enhance patient care and meet the evolving needs of the veterinary profession.

Vets Choice Radiology is an Equal Opportunity Employer and does not discriminate. All employment decisions are based upon qualifications, merit, and business need.

Job Summary

The Veterinary Radiologist Resource Manager is responsible for managing VCR’s global team of board-certified veterinary radiologists, ensuring seamless 24/7/365 diagnostic coverage across all time zones. This role owns the full scheduling lifecycle - building and maintaining radiologist shift schedules, managing coverage gaps and time-off requests, and coordinating across a geographically distributed team to ensure uninterrupted service delivery. The Radiologist Resource Manager also tracks hours worked and scan volume for each radiologist to support accurate and timely compensation processing. The ideal candidate is exceptionally organized, a strong communicator, and comfortable working in a fast-paced, always-on environment where continuity of coverage directly impacts patient care.

Essential Job Functions

Scheduling & Coverage Management

• Build, maintain, and publish radiologist shift schedules that ensure continuous 24/7/365 diagnostic coverage across all time zones and practice segments.
• Monitor daily coverage in real time; proactively identify and resolve gaps caused by unplanned absences, time-off requests, or schedule conflicts.
• Manage time-off requests, holiday scheduling, and coverage swaps in a fair and operationally sound manner, ensuring no shift goes unstaffed.
• Coordinate scheduling across multiple time zones, taking into account the geographic distribution of VCR’s global radiologist network to optimize shift alignment and handoff continuity.
• Serve as the primary point of contact for radiologists regarding scheduling questions, shift changes, and coverage needs; respond promptly to urgent coverage requests.
• Maintain an up-to-date roster of active radiologists including credentials, licensure status, modality capabilities, and availability windows to inform scheduling decisions.
• Flag anticipated coverage needs based on scheduling trends and volume data to the Director of Radiologist Operations to inform staffing planning.

Hours & Productivity Tracking

• Accurately track hours worked by each radiologist on a daily and weekly basis, maintaining detailed records to support payroll and compensation processing.
• Track scan volume produced by each radiologist per shift, including breakdown by modality (radiograph, ultrasound, CT, MRI) and service type (routine vs. STAT).
• Compile and submit accurate hours and productivity data to Finance on a defined schedule to support timely radiologist compensation and invoicing.
• Identify and flag discrepancies in hours or scan data; work with radiologists and internal teams to resolve variances in a timely manner.
• Maintain organized, audit-ready records of all scheduling, hours, and productivity data; ensure data integrity across tracking systems.
• Produce regular reports on radiologist utilization, coverage hours, and scan throughput for leadership review; surface trends and capacity insights to inform staffing strategy.

KPI Tracking & Performance Reporting

• Track and report on key radiologist performance metrics on a regular cadence, including scan growth over time, scans per hour, and scan volume by body type and modality.
• Monitor individual and team productivity against established benchmarks; identify over- and under-production trends and surface findings with supporting context to the Director of Radiologist Operations.
• Analyze scan volume by body type and modality to support workload balancing, staffing decisions, and capacity planning across the radiologist team.
• Build and maintain KPI dashboards or reporting tools that give leadership clear, up-to-date visibility into team performance, productivity benchmarks, and coverage metrics.
• Present KPI summaries and trend analysis to the Director of Radiologist Operations on a defined schedule; proactively flag performance variances or operational risks that require attention.

Credentialing & Compliance

• Maintain a complete and current record of each radiologist’s board certification, licensure, and any other required credentials, including expiration dates and renewal timelines.
• Proactively monitor credential expiration dates and issue advance notice to radiologists and leadership well ahead of renewal deadlines to ensure no lapse in active certification.
• Ensure no radiologist is scheduled for active shifts with lapsed or expired credentials; escalate any compliance risk to leadership immediately.
• Maintain organized, audit-ready credentialing files for all active and inactive radiologists in accordance with VCR’s record-keeping requirements.

Radiologist Relations & Team Management

• Serve as the day-to-day operational manager for VCR’s radiologist team, fostering a positive and professional working relationship with each team member.
• Communicate schedule updates, policy changes, and operational announcements to the radiologist team in a clear, timely, and professional manner.
• Support the onboarding of new radiologists, including orientation to scheduling systems, shift expectations, and productivity tracking processes.
• Act as a liaison between the radiologist team and internal departments, escalating operational issues, performance concerns, or resource needs to leadership as appropriate.
• Monitor and support adherence to VCR’s turnaround time guarantees, escalating coverage or capacity issues that may put service commitments at risk.

Qualifications, Education, and Experience

• 10+ years of experience in workforce management, resource scheduling, or operations coordination; experience managing remote or globally distributed teams strongly preferred.
• Demonstrated experience building and managing 24/7 coverage schedules across multiple time zones; experience in healthcare, teleradiology, or a similarly time-sensitive service environment a strong plus.
• Strong proficiency with scheduling tools, workforce management platforms, and spreadsheet-based tracking.

Cognitive and Physical Demands

• Exceptional organizational skills with a high degree of accuracy; able to manage complex scheduling matrices and detailed tracking data simultaneously without errors.
• Strong interpersonal and communication skills; able to build trust and maintain professional relationships with highly credentialed, independent-minded medical professionals.
• Calm, solutions-oriented, and decisive under pressure; able to quickly resolve scheduling emergencies and coverage gaps with minimal disruption to operations.
• Self-directed and highly reliable; comfortable working independently in a fully remote, always-on environment where consistent follow-through is essential.
• Strong written and verbal communication skills required; must be able to engage effectively with a global team across email, phone, and video communication platforms.
• Ability to manage multiple concurrent priorities with strong attention to detail; must remain organized and accurate under time-sensitive conditions.
• Must be accessible and responsive during off-hours on occasion to address urgent coverage gaps or scheduling emergencies given the 24/7/365 nature of VCR’s operations.
• Ability to sit for extended periods while working at a computer; prolonged use of keyboard, mouse, and screen required.

Working Conditions

• Fully remote position
• VCR provides required computer equipment and monitors and partial reimbursement for internet service. Employees must maintain stable high-speed internet and a professional home office environment with minimal background noise to ensure effective communication and productivity.

Reasonable Accommodations

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

Employment with Vets Choice Radiology is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice, unless otherwise required by law. Nothing in this job description or any other Company document or communication shall be construed as creating a contract of employment or a guarantee of continued employment. The Company reserves the right to modify, interpret, or apply this job description as it sees fit, in accordance with business needs and applicable laws.