Veterinary Customer Service Representative
Boost your chances before you apply.
Bluesky
Portland, OR, US
Summary
The representative serves as the primary point of contact for clients, managing inbound communications and scheduling appointments. They are responsible for triaging sick cases, coordinating with clinical teams, and maintaining accurate patient records.
Job Description
Customer Service - Mobile Veterinary Practice
Location: Remote but based in Oregon, Washington, Idaho or Nevada
Schedule: Monday-Friday, 10am-6pm PST (Schedules are subject to change based on business need)
About BlueSky At-Home Veterinary CareBlueSky At-Home Veterinary Care provides exceptional veterinary care right in clients’ homes. Our mobile approach brings comfort to pets and convenience to clients, while supporting our veterinary teams with flexibility and genuine work-life balance. We value medical expertise, compassion, and the personal connections that make a difference for both families and their animals.
Position OverviewAs a CSR with BlueSky At-Home Veterinary Care, you are the first point of contact for new and existing clients. You will be taking inbound calls and answering emails to schedule appointments and triage sick cases to decide if at-home care is right for the patient.
Key Responsibilities· Communicate with current and potential clients in a friendly and helpful manner· Ask appropriate questions to determine if at-home care is right for the patient· Assist in appointment scheduling for wellness exams, sick pets and euthanasia· Thoroughly explain what services may be provided and estimated cost· Request patient medical records and upload them into the operations portal· Working with operations and clinical teams for field support needs like prescription refills, scheduling and routing and working with 3rd party vendors.· De-escalating client situations as they arise
Qualifications· 3+ years of experience as a veterinary receptionist· Compassionate, friendly and helpful communication skills· Strong organization skills and experience working with PIMS systems· Must be based in PST (working hours are 10am-6pm PST Monday-Friday)· Must have quiet, at-home set up and stable phone and internet connection for remote work
What we Offer· Pay Range: $20-$25/hr· Remote working environment· Medical, dental and vision benefits· 401k with a 4% company match· 2 weeks of Vacation and 1 week of sick time
Our story begins with happier pets at home, because we know what it feels like to see a pet struggle at the clinic. BlueSky At-Home Veterinary Care was created out of this simple idea: families and their animals deserve easier, gentler care, right where everyone feels safe. Trips to a traditional vet can be tough. Juggling busy days, coaxing cats into carriers, and managing multiple pets or anxious companions in crowded waiting rooms can take the focus away from your pet’s well-being and joy. So, we bring trusted veterinarians and genuine warmth to your doorstep. Our team listens, explains, and treats every pet like a member of the family. By making appointments comfortable and personal, we focus on the connection between people and pets. For us, helping animals means making life smoother for their people, too. We believe care should be straightforward, transparent, and always delivered with kindness. That’s why BlueSky At-Home exists. More smiles, less worry. Just great care, right at home.
Founded
2025
Company size
2-10 employees
Industry
Software Development
Org type
Privately Held
Headquarters
Troy, Michigan
Our story begins with happier pets at home, because we know what it feels like to see a pet struggle at the clinic. BlueSky At-Home Veterinary Care was created out of this simple idea: families and their animals deserve easier, gentler care, right where everyone feels safe. Trips to a traditional vet can be tough. Juggling busy days, coaxing cats into carriers, and managing multiple pets or anxious companions in crowded waiting rooms can take the focus away from your pet’s well-being and joy. So, we bring trusted veterinarians and genuine warmth to your doorstep. Our team listens, explains, and treats every pet like a member of the family. By making appointments comfortable and personal, we focus on the connection between people and pets. For us, helping animals means making life smoother for their people, too. We believe care should be straightforward, transparent, and always delivered with kindness. That’s why BlueSky At-Home exists. More smiles, less worry. Just great care, right at home.
Founded
2025
Company size
2-10 employees
Industry
Software Development
Org type
Privately Held
Headquarters
Troy, Michigan
