Veranda Server

Job DetailsLevel: EntryJob Location: FORT WORTH, TX 76164Position Type: Part TimeJob Shift: AnyJob Category: Hospitality - HotelABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a hardworking, dependable individual who will embody the heart and soul of the Fort Worth Stockyards and support our commitment to exceptional service and guest care. This person is responsible for maintaining the cleanliness, order, and appearance of back-of-house areas in the hotel while also supporting the housekeeping team.

We want to work with someone who brings a sense of pride and integrity to their work – someone who values cleanliness, safety, and hospitality. The ideal candidate will be proactive, efficient, and deeply committed to the guest experience.

If you are someone who takes ownership, shows up with a positive attitude, and thrives in a team environment, we’d love to welcome you to the Hotel Drover family.

ROLE SUMMARY: The Veranda Server is responsible for delivering Legendary hospitality at Hotel Drover by providing attentive, efficient, and friendly food and beverage service in the pool, outdoor veranda, and patio areas. This role ensures that guests enjoy an exceptional dining and beverage experience in a relaxed, outdoor setting while reflecting the authentic spirit of the Fort Worth Stockyards.

ESSENTIAL FUNCTIONS: 

Greet guests warmly, take accurate food and beverage orders, and deliver items promptly. 
Build connections with guests by providing genuine service, anticipating needs, and embodying Hotel Drover’s values.
Maintain a tidy and organized service area, including pool deck, veranda, and patio tables.
Replenish supplies (napkins, condiments, utensils, towels, etc.) and assist with setup/breakdown for service areas.
Collaborate with bartenders, servers, and support staff to ensure smooth service across multiple outdoor areas. 
Respond to guest questions or concerns with professionalism and escalate issues when appropriate.
Follow all safety, sanitation, and health regulations while ensuring guest well-being.
Assist with additional tasks as business needs arise, including light maintenance or restocking.\
Accurately take and process food and beverage orders using the POS system (MICROS), maintaining efficiency and attention to detail during peak service periods.
Serve food and beverages promptly, ensuring proper presentation and adherence to established service standards.
Communicate clearly and effectively with kitchen and bar teams regarding guest requests, allergies, modifications, and proper timing of courses.
Maintain professionalism, composure, and a guest-focused mindset in high-volume and elevated service environments.
Utilize refined, luxury-focused language and service techniques to create memorable and personalized guest interactions.
Collaborate closely with bartenders and support staff to ensure seamless service flow and an exceptional guest experience.
Assist with additional tasks as business needs arise, including light maintenance or restocking.
Assist with service across multiple areas, including lobby, backyard, and pool, as business needs require.
All other duties as assigned.

     ENVIRONMENT / PHYSICAL REQUIREMENTS: 

Ability to stand, walk, and move for extended periods
Must be able to lift, carry, and move up to 25 lbs regularly; up to 50 lbs with assistance.
Comfortable working in an outdoor environment, including pool and veranda areas, in varying weather conditions (heat, humidity, sun exposure, wind, and cooler temperatures).
Ability to bend, reach, stoop, and perform physical tasks associated with serving and maintaining outdoor areas.

QualificationsREQUIRED QUALIFICATIONS: 

Strong communication skills with the ability to interact professionally and graciously with guests and team members.
Flexible schedule — must be available to work evenings, weekends, and holidays.
Ability to multitask and adapt to a fast-paced, high-volume outdoor service environment.
Strong interpersonal and collaboration skills.
Embody Hotel Drover’s Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.

PREFERRED QUALIFICATIONS: 

Previous outdoor/poolside or luxury hospitality service experience.
Familiarity with POS systems
Strong multitasking and time management skills.
Food Handler and TABC certification (or ability to obtain upon hire). 

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.