Venue Administrative Assistant

Description

About Us: 

16 On Center Chicago owns and operates several live music venues, third-party production, restaurants, bars, and food halls across Chicago and New York. Join the team of one of the country's leading independent promoters.

Our most effective service to our community comes from a team with a diverse mix of minds, backgrounds, and experiences. 16 On Center actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment, without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic information, neurodiversity, disability, veteran status, or any other characteristic protected by law.

Position Summary

As the Venue Administrative Assistant  at Empty Bottle, you will support the team with a variety of administrative, marketing, ticketing, and event-related responsibilities. This role works closely with the team to keep event information accurate, support communications and ticketing, and assist with day-to-day venue operations. 

Additional responsibilities include but are not limited to:

Marketing

• Coordinate giveaways with local radio stations, press outlets, online partners, record stores, labels, and other partners to help promote upcoming events.
• Maintain and organize assets for upcoming shows, ensuring information such as dates, times, and lineups is accurate and up to date.
• Print in-house posters and coordinate displays throughout the venue and surrounding area.
• Build weekly and targeted email newsletters.
• Assist with social media across Facebook, Instagram, and other relevant platforms.
• Learn and maintain the Empty Bottle brand voice across social channels.
• Assist with show recap posts using photos provided by in-house photographers.
• Create social posts and reminders for upcoming events, shows, and specials.
• Engage with customers, fans, and artists on social media in a professional and engaging manner.
• Assist with merchandise creation, marketing, and inventory.

Ticketing & Customer Support

• Ensure event listings are updated with accurate dates, lineups, show times, and other relevant information.
• Send ticket counts to artists and agencies as needed.
• Respond promptly and professionally to customer inquiries in person, by phone, and by email.
• Maintain current knowledge of Empty Bottle events, policies, and customer service practices.
• Document customer interactions when necessary and route information to the appropriate team members.
• Build ticket links as needed.

Talent Buying & Production

• Assist with administrative needs related to talent buying, including updating contacts, uploading contracts, and tracking deposits.
• Support community and neighborhood programming by assisting with booking and project management for daytime events, performance rentals, and non-musical programming.
• Occasionally book local support acts in collaboration with the Talent Buyer and Assistant Talent Buyer.
• Occasionally attend and settle shows on evenings and weekends as a representative of the promoter.
• Assist the Production Manager with artist and band check-in upon arrival.
• Work scheduled production and door shifts as needed.

Requirements

About You:

• Organized and able to manage multiple priorities and deadlines.
• Strong attention to detail, particularly when working with event information and communications.
• Comfortable communicating professionally with customers, artists, agencies, and external partners.
• Strong written communication skills and an interest in marketing and social media.
• Comfortable working collaboratively in a fast-paced, event-driven environment.
• Available to occasionally work evenings and weekends based on the event schedule.
• Able to perform the essential functions of the position with or without reasonable accommodation.

Position Details

• Job Type: Part-Time Non Exempt 
• Compensation: $20/ hourly
• Schedule: Part-time, approximately 10-20 hours per week, with hours increasing during peak season. Some evening and weekend availability is required based on event and production needs. 
• Paid leave and paid sick leave in accordance with Chicago requirements.
• Transit benefits through a pre-tax payroll deduction program
• Complimentary or discounted tickets to shows at 16 On Center venues
• 401(k) retirement plan with company match available to eligible employees upon meeting the plan’s service and hours worked requirements.