Vendor Operations Associate

About the Role

Order.co is looking for a Vendor Operations Associate to help ensure orders are fulfilled successfully/reconciled accurately, vendors are operating within our processes, and operational issues are resolved quickly and effectively.

This is an entry-level role ideal for someone who enjoys problem solving, investigating issues, and working with people. You'll spend your day monitoring orders, identifying roadblocks, collaborating with vendors and teammates, and ensuring customers receive a seamless experience.

The role sits within our Vendor Operations organization and works closely with Accounts Payable, Fulfillment Operations, Customer Success, and our offshore operations team.

We're looking for someone who is curious, organized, accountable, and excited to learn. Prior experience in procurement, accounts payable, or vendor management is not required.

What You'll Do

Keep Orders Moving

• Proactively investigate outstanding orders to ensure they are progressing toward fulfillment
• Identify and resolve operational issues that could delay order completion
• Monitor workflows and follow up on orders requiring additional attention
• Partner with internal teams to ensure customers receive a smooth fulfillment experience

Work Directly with Vendors

• Communicate with vendors to resolve order issues, payment issues, and fulfillment questions
• Help vendors understand and comply with Order.co purchasing and fulfillment processes
• Identify recurring vendor behaviors that create operational challenges and work toward long-term solutions
• Build productive relationships with vendor contacts while representing Order.co professionally

Support Payment & Operational Resolution

• Investigate payment failures and help coordinate resolution efforts
• Assist with invoice and payment-related workflows when needed
• Escalate issues appropriately and ensure follow-through until resolution
• Help identify root causes behind recurring operational and payment issues

Drive Continuous Improvement

• Look for patterns and recurring issues across vendors, orders, and workflows
• Suggest improvements that reduce manual work and improve operational efficiency
• Collaborate with offshore team members to ensure work is completed accurately and on time
• Contribute to process documentation and operational best practices

What We're Looking For

• Strong attention to detail and follow-through
• Excellent written and verbal communication skills
• Ability to stay organized while managing multiple priorities
• Comfortable solving problems independently and asking questions when needed
• Strong sense of ownership and accountability
• Positive attitude and willingness to learn
• Experience with spreadsheets, email, and business software is helpful but not required

Why This Role Matters

Every day, thousands of orders flow through the Order.co platform. While many are automated, some require investigation, coordination, and problem solving to ensure successful completion.

This role serves as a critical bridge between customers, vendors, and internal teams, helping ensure orders are fulfilled, vendors remain compliant with our processes, and operational issues are resolved before they impact the customer experience.

It's an opportunity to develop valuable skills in operations, vendor management, procurement, accounts payable, and process improvement while making an immediate impact on the business.

What You'll Receive

• A competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Generous leave policies and support for new and current parents
• The anticipated hourly rate for this role is $25-$27/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.