Vendor Behind Counter (VBC) Agent
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Huntleigh USA Corporation
Cleveland, OH, US
Summary
The Vendor Behind Counter (VBC) Agent supports the United Airlines ticket counter by tagging passenger bags and ensuring compliance with safety and security standards. This role requires clear communication with passengers and maintaining a professional appearance.
Job Description
Job DetailsJob Location: CLEVELAND, OH 44135Salary Range: $15.00 - $15.00 Hourly
NOW HIRING!
Vendor Behind Counter (VBC) Agent
Huntleigh USA Corporation
Location: Cleveland Hopkins International Airport – Cleveland, Ohio
Pay Rate: $15.00 per Hour
Huntleigh USA is currently seeking dependable and professional individuals to join our team at Cleveland Hopkins International Airport as Vendor Behind Counter (VBC) Agents. This is an excellent opportunity to work in a fast-paced airport environment supporting United Airlines operations and providing outstanding customer service.
Available Shifts
4:00 a.m. – 12:00 p.m.
11:00 a.m. – 7:00 p.m.
Split Shift:
11:00 a.m. – 3:00 p.m. — Vendor Behind Counter (VBC)
3:00 p.m. – 7:00 p.m. — Wheelchair Agent
Position Overview
The Vendor Behind Counter (VBC) Agent supports the United Airlines ticket counter by tagging passenger bags, placing luggage onto the conveyor belt, and asking required safety and security questions to ensure compliance with airline and Transportation Security Administration (TSA) standards.
This role requires strong attention to detail, professionalism, and the ability to work efficiently in a high-volume airport environment.
Key Duties & Responsibilities
Tag and process passenger luggage accurately
Lift and place bags onto the conveyor belt at the United Airlines ticket counter
Ask required safety and security questions to maintain in-flight safety standards
Provide clear and professional communication with passengers and airline staff
Maintain a clean and professional appearance at all times
For split-shift employees, transition to wheelchair agent duties from 3:00 p.m. to 7:00 p.m. as scheduled
Required Qualifications
Ability to lift 50 pounds or more repeatedly
Strong communication skills and professional demeanor
Reliable, punctual, and able to work scheduled shifts consistently
Good hygiene and professional appearance are mandatory
Dependable and committed to job responsibilities
Ability to work in a fast-paced, customer-facing environment
Ideal Candidate
We are looking for someone who:
Arrives on time and ready to work
Communicates clearly and professionally
Follows procedures and safety protocols
Takes pride in representing Huntleigh USA
Is dependable, detail-oriented, and comfortable with physical work
Why Join Huntleigh USA?
Huntleigh USA is a leading provider of aviation support services across airports throughout the United States. We value professionalism, reliability, and dedication to excellent customer service.
Apply Today!
If you are dependable, hardworking, and ready to begin a rewarding career in airport operations, apply now to join Huntleigh USA at Cleveland Hopkins International Airport.
Huntleigh USA is an Equal Opportunity Employer.
Qualifications
