VBC - Care Coordinator
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U.S. Renal Care, Inc.
Mcallen, TX, US
Summary
The Care Coordinator manages patient communication, schedules appointments, and gathers critical health documentation to support the clinical team. They also document all activities within the care management platform to ensure quality metrics and department goals are met.
Job Description
Overview
The VBC Care Coordinator partners with our Value-Based Care Clinical team to drive improved outcomes for chronic kidney disease and end-stage kidney disease patients. Acts as the first point of patient contact for incoming or outbound calls. Supports gathering and sharing of key documentation (e.g., discharge summaries) to drive care. Manages workflow in our care management platform.
Responsibilities
Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.
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Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.
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Conduct health-related patient questionnaires, as needed.
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Documents all activities for quality and metrics reporting through the care management platform.
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Gathers and stores critical patient information to drive nurse and other care team member workflow.
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May coordinate patient transportation.
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Participates in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.
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Maintains performance and quality standards based on established contact center metrics.
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Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.
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Participates in team concepts and promotes a team effort; performs duties in accordance with company policies and procedures.
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Regular and reliable attendance is required for the job.
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Remote position, prefer candidates based in Dallas and San Antonio.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Requirements include:
- High school graduate or equivalent.
- Previous customer service, contact center, healthcare experience (and in some markets- bilingual skills) are preferred.
- Proficient computer skills, including Microsoft Office (Word and Outlook) and ability to learn new systems
- Must be bilingual in Spanish/English
U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran.
Benefit Details
All Full-Time employees are eligible for the following benefits:
* Medical / Pharmacy
* Dental
* Vision
* Voluntary benefits
* 401k with employer match
* Virtual Care
* Life Insurance
* Voluntary Benefits
* PTO
All Part Time employees are eligible for the following benefits:
* 401k with employer match
* PTO
U.S. Renal Care is the largest privately held and fastest-growing dialysis provider in the nation. We partner with nephrologists to care for more than 36,000 people living with kidney disease across 32 states in the U.S. Since 2000, U.S. Renal Care has been a leader in clinical quality, innovation, and operational excellence – delivering the best experience and outcomes for our patients. Together, our team members and physician partners share a common passion to improve the lives of those we serve.
Our company’s core values of Excellence, Partnership, Innovation, inclusion and Compassion are at the center of everything we do. In fact, Newsweek named U.S. Renal Care as a “Greatest Workplace” year after year! Learn more about our employee experience on our website: https://www.usrenalcare.com/careers/
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Beware of fraudulent recruitment emails. U.S. Renal Care will never request payment or personal financial information during the hiring process or utilize an email address outside of the U.S. Renal Care network. If you receive a request like this, please disregard it and do not share your information.
Founded
2000
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Plano, Texas
U.S. Renal Care is the largest privately held and fastest-growing dialysis provider in the nation. We partner with nephrologists to care for more than 36,000 people living with kidney disease across 32 states in the U.S. Since 2000, U.S. Renal Care has been a leader in clinical quality, innovation, and operational excellence – delivering the best experience and outcomes for our patients. Together, our team members and physician partners share a common passion to improve the lives of those we serve.
Our company’s core values of Excellence, Partnership, Innovation, inclusion and Compassion are at the center of everything we do. In fact, Newsweek named U.S. Renal Care as a “Greatest Workplace” year after year! Learn more about our employee experience on our website: https://www.usrenalcare.com/careers/
• • •
Beware of fraudulent recruitment emails. U.S. Renal Care will never request payment or personal financial information during the hiring process or utilize an email address outside of the U.S. Renal Care network. If you receive a request like this, please disregard it and do not share your information.
Founded
2000
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Plano, Texas
