Valet

PRIMARY FUNCTION: Valet

DEPARTMENT: Parking

REPORTS TO: Luxury Valet Supervisor

KEY RESPONSIBILITIES:

Major areas of responsibility include, but are not limited to: 

• Provide guests with a hospitable first impression, while always practicing the “15-5” rule. 
• Escort and assist all guests with a smile. 
• Provide anticipatory service. 
• Demonstrate a sense of urgency when assisting guests while always maintaining a calm and composed look. 
• Open car and hotel doors for all guests entering or leaving the hotel. 
• Provide all guests with a proper introduction to the hotel upon arrival. 
• Thoroughly explain the Volvo House Car program to all guests.
• Assist guests with luggage. 
• Issue and collect automobile claim tickets. 
• Park and retrieve all vehicles in a safe and timely manner. 
• Perform daily audits of parked vehicles. 
• Maintain the security of the hotel parking lot. 
• Complete daily inventory of car keys in the Valet closet. 
• Maintain the hotel’s front drive – including, but not limited to, sweeping up debris, ensuring cleanliness and organization of the outside cushions, and ensuring that bell carts remain organized and polished. 
• Assist Bellman/Doorman with any duties as needed. 
• Lead the Dewberry House Car program – driving guests to desired locations, retrieving vehicles for guests participating in the Self-Drive program, ensuring the vehicles have a full tank of gas, and maintaining cleanliness of the cars. 
• Complete forms for the Front Desk team to ensure all guests are charged appropriately for transportation. 
• Drive all vehicles safely and in accordance with South Carolina laws. 
• Utilize the hotel’s work order system, “ALICE,” to receive tasks and log work.
• Assist the Concierge team with the Dewberry Bicycles,  keeping them in good working condition and communicating any necessary repairs to management.

QUALIFICATIONS: 

• Valid driver’s license and a clean driving record. 
• Ability to understand and follow direction, both written and verbal. 
• Ability to use technology to receive tasks and mark work as complete. 
• Ability to read the English language sufficiently to ascertain information from luggage tags and claim checks. 
• Exceptional guest recovery skills. 
• Genuine enjoyment of interacting with people in a fast-paced environment. 
• Ability to consistently present a well-groomed appearance. 
• Availability to work on weekends, nights, and/or holidays as business demands require. 
• Ability to work outside in all weather conditions – including wet and/or humidity, cold, and heat. 
• Ability to bend over to enter and exit vehicles of various heights and sizes. 
• Ability to park and retrieve vehicles from parking area. 
• Ability to meet and perform the physical requirements to work effectively in an environment which is typical of this position.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• 401K with Company Match (4%)*
• Education Reimbursement*
• Paid Maternity Leave*
• Complimentary Downtown Parking
• Complimentary Dry Cleaning
• Complimentary Daily Lunch Buffet
• Best-in-class health & supplemental insurance*
• Optional Supplemental Coverages*
• Financial Advising with Roadside Capital
• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off

*Indicates eligibility requirement  

WHO WE ARE:

We are a tight-knit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel. 

ABOUT THE DEWBERRY:

As the 2025 Virtuoso Best Independent Hotel in the World and a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.

Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building.

The Dewberry features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, as well as the curated boutique The Shop.

Recognized globally for its excellence, The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.