USC - Guest Relations Agent

Become part of the tradition by working at the upcoming Masters Tournament. You’ll do more than experience the most storied event in sports – you can help us make it even better than the year before. Working and learning alongside a world-class team, you’ll make lasting connections and create memories you – and our patrons - will never forget. At the Masters, every detail matters, and you can make all the difference.

The Guest Relations Agent is primarily responsible for performing daily operations of the Guest Services Front Desk, ensuring all service meets Club standards.

Pay Rate: $12.00/hr

Essential Functions of the Job

• Greets and directs all members, players, caddies and patrons in a friendly, courteous and professional manner.
• Coordinates hospitality services for Berckmans Place patrons, including but not limited to, transportation, hotel reservations, dining reservations, Business Center requests, and other services as requested.
• Receives and routes calls in a professional and courteous manner.
• Receives, routes and/or sends correspondence for Berckmans Place patrons logging activity in accordance with established procedures.
• Manages cash box, distributes and reconciles money and records receipts.
• Maintains personal items for Berckmans Place patrons use.  

Other Duties and Responsibilities                                

• Maintains a clean and organized work space.
• Implements appropriate procedure for emergency situations such as inclement weather, 911 calls, fire alarms, evacuations, First Responder calls and received phone threats.
• Maintains the confidentiality of all Club business.
• Demonstrates a commitment to upholding professional standards in the work environment.
• Performs other duties which are deemed by management to be an integral part of the job.
• Attends mandatory orientation and training sessions. 
• Required to work schedule as defined by department to include holidays, weekends and overtime as needed.

Qualifications (required unless stated otherwise):
Skills/Knowledge/Attributes:

• Hospitality experience preferred.
• Displays interpersonal skills to work within a team environment.
• Ability to work in conditions that may include heat, cold, rain or other adverse conditions.
• Requires stooping, bending, lifting and transporting of objects up to 30 pounds.
• Requires sitting or standing for extended periods of time.
• Displays integrity and sincerity interacting with others.