[US] Customer Success Intern

Customer Success Intern
Full Time
Cincinnati, OH

Innovate with Benchmark Gensuite as a Customer Success Intern

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives. 

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite… 

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Job Overview

We are seeking a motivated and customer-focused Customer Success Intern to join our Strategic Relationship Management team for a 10–12 week summer internship. This role offers hands-on experience supporting customer success initiatives, account growth strategies, and relationship management within a SaaS environment.

As an intern, you will work closely with our Customer Success and Account Management teams to help drive customer satisfaction, support ongoing projects, and identify opportunities for deeper engagement. This is an excellent opportunity for someone interested in building a career in Customer Success, Strategic Relationship Management (SRM), or Account Management, while gaining exposure to growth strategy in a fast-paced SaaS organization.

The ideal candidate is a strong communicator, highly organized, and eager to learn, with a genuine interest in business growth and customer relationships.

Key Responsibilities

• Support the management of customer relationships by assisting with communications, follow-ups, and account activities
• Help identify opportunities for account growth and deeper customer engagement through research and data analysis
• Assist in planning and coordinating customer programs, meetings, and engagement initiatives
• Collaborate with internal teams to support ongoing customer projects, pilots, and initiatives
• Conduct research on customer needs, market trends, and competitive landscape to inform growth strategies
• Help prepare presentations, reports, and materials for customer meetings and internal reviews
• Participate in customer calls and internal strategy discussions to gain exposure to account management practices
• Develop a foundational understanding of Benchmark’s SaaS solutions and how they support customer success

Qualifications

• Currently pursuing a Bachelor’s degree in Business, Marketing, Finance, Entrepreneurship, or a related field
• Expected graduation: Spring / May 2027
• Available to work 40–45 hours per week during the summer internship
• Strong interest in Customer Success, Account Management, Strategic Relationship Management, or Growth Strategy
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to manage multiple tasks
• Analytical mindset with attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Interest in SaaS business models and growth strategy preferred
• Ability to work both independently and collaboratively in a team environment

What You’ll Gain

• Hands-on experience in customer success and account management within a SaaS company
• Exposure to strategic relationship management and growth initiatives
• Opportunity to work with cross-functional teams and real customer accounts
• Mentorship and professional development in a fast-paced, global environment

Questions about the position? Please contact our HR Team, at [email protected].

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