Tubing Park Supervisor

Tubing Park Supervisor – Schuss Mountain

About Shanty Creek Resort

Shanty Creek Resort is committed to providing our guests with a unique Northern Michigan experience. Our friendly and caring team welcomes guests with exceptional service and genuine, old-fashioned hospitality. We believe that honest, long-lasting relationships with our guests, employees, neighbors, and surrounding environment allow our people and our business to thrive.

About the Position

The Tubing Park Supervisor leads the daily operations of the tubing park at Schuss Mountain, ensuring a safe, efficient, and enjoyable experience for every guest. This position is responsible for supervising and scheduling employees, coordinating daily activities, monitoring tubing conditions, and ensuring that equipment and facilities are properly maintained.

The Supervisor establishes expectations for safety, service, productivity, and teamwork. This position also trains employees, responds to operational and guest concerns, and collaborates with Ski Operations, Ski Patrol, and Maintenance to deliver a fun and memorable experience.

Essential Duties and Responsibilities

• Lead and oversee daily tubing park operations.
• Supervise, schedule, train, and support tubing park employees.
• Assign daily responsibilities and adjust staffing based on guest volume and operational needs.
• Conduct pre-shift meetings and communicate safety, weather, staffing, and operational information.
• Train employees on lift and tubing operations, guest assistance, safety requirements, and emergency procedures.
• Provide employees with ongoing coaching, feedback, and performance guidance.
• Monitor tubing lanes, loading and unloading areas, guest flow, and surface conditions.
• Ensure employees consistently follow and enforce all established safety requirements.
• Inspect tubes, conveyors, lifts, fencing, signage, and other equipment before and during operations.
• Remove damaged or unsafe equipment from service and immediately report maintenance needs.
• Coordinate equipment repairs and facility concerns with Maintenance and Ski Operations.
• Maintain accurate equipment, inspection, incident, and operational records.
• Assist guests, answer questions, gather feedback, and resolve concerns professionally.
• Manage guest lines and park capacity to maintain a safe and efficient experience.
• Respond appropriately to accidents, injuries, weather events, equipment issues, and other emergencies.
• Collaborate with Ski Patrol and other departments when emergency assistance is required.
• Ensure the tubing park remains clean, organized, properly supplied, and ready for operation.
• Support opening, closing, cash-handling, and reporting procedures as assigned.
• Perform frontline tubing park duties during busy periods when needed.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Previous supervisory or team-lead experience in hospitality, recreation, outdoor operations, or a related environment.
• Strong knowledge of workplace and recreational safety practices.
• Strong leadership, communication, and customer-service skills.
• Ability to train employees and provide clear direction and feedback.
• Ability to organize daily operations and adjust staffing based on changing business needs.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Availability to work weekends, holidays, and evenings as required.

Preferred Qualifications

• Bachelor’s degree in Recreation Management, Hospitality Management, or a related field.
• Previous experience at a tubing park, ski resort, amusement facility, or similar recreational operation.
• Experience developing or implementing safety and emergency-response procedures.
• Current First Aid and CPR certification.

Knowledge, Skills, and Abilities

• Strong leadership and team-development skills.
• Excellent interpersonal and guest-service abilities.
• Ability to identify and respond to potential safety concerns.
• Strong organizational and scheduling skills.
• Ability to manage competing priorities and make timely operational decisions.
• Careful attention to equipment condition, documentation, and safety procedures.
• Ability to coach employees and address service or performance concerns.
• Strong problem-solving and conflict-resolution skills.
• Ability to communicate effectively with employees, guests, leaders, and emergency-response personnel.
• Ability to remain professional and composed during high-volume periods or emergency situations.

Physical and Work Requirements

• Ability to work outdoors for extended periods in cold temperatures, snow, wind, and changing winter-weather conditions.
• Ability to stand, walk, and remain active throughout the scheduled shift.
• Ability to regularly bend, kneel, reach, push, and pull.
• Ability to lift and move tubing equipment weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to work around moving equipment and on snow- or ice-covered surfaces while following all safety requirements.
• Ability to wear the required uniform and appropriate winter-weather clothing.

Our Commitment

Shanty Creek Resort is an equal opportunity employer. We are committed to creating a welcoming workplace and providing equal employment opportunities to all qualified applicants and employees.