Triage LPN

Job DetailsJob Location: COLUMBUS, OH 43213Salary Range: $28.00 Hourly
Summary: This position supports the Organization in the following manner:

Performs administrative desk triage
Schedules patient appointments
Manages incoming refill requests according to procedure
Calls patients will abnormal lab results and answers patient calls about lab results
Calls patients who are discharged from hospital or ER to schedule with provider for transitional care management
Manages paperwork coming into the clinic, assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time.
Coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps.
Administers nursing care to those with medical conditions or injuries
Includes working in and taking calls for family/internal medicine, OB/GYN, and pediatrics.
Maintains medical records

Reports to: Assistant Clinical Manager

Supervises: No

Dress Requirement: Scrubs in accordance to Heart of Ohio Family Health Center’s dress code policy

Work Schedule: F/T

Monday through Friday during standard business hours Times are subject to change due to business necessity

Non-Exempt 

Job Duties, these are considered essential to the successful performance of this position:

Perform clinical administrative desk work, notify patients of abnormal lab results, phone triage, and paperwork.
Care coordination of patients discharged from hospital/ER.
Pulling Emergency Room Reports prior to patient visit with provider.
Coordinates care or completes population health outreach for patients with uncontrolled chronic disease/care gaps, including tracking of patients due for pap smears.

Manages paperwork coming into the clinic and needed internally for prescription assistance, bariatric surgery, etc. Assists providers with appropriate filling out of paperwork, and ensures providers sign off in appropriate time.
Distributes educational material to patients, as directed.
May collect and maintain statistical data
Participates in the training of new Medical Assistants and call center staff.
Provides support and clinical perspective to call center staff and call center coordinator.
Follows all laws and regulations and adheres to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures
Assists with resolving LabCorp patient issues such as communicating with providers to advise them of diagnosis codes that may need changed.
Assists with reconciling LabCorp information that comes into the system incorrectly and matching to the appropriate patient.
Prior authorizations
When the Lead LPN at the clinic is unavailable, serves as lead for the clinic.
Assist in training and shadowing experience of onboarding staff.
In limited circumstances, assists with patient room and typical nurse floor duties.
Other duties as assigned (non-essential)

Adheres to HOFHC’s Guiding Principles:

Communication, Teamwork, Respect, and Quality

Equipment Operated:

Data Logger

Sensaphone

Computer & Printer

Telephone & Fax

Blood Glucose Monitor

HBA1C analyzer

Backup thermometer system

Waived function testing

Pulse oximeter

Blood Pressure Machine

Centrifuge

NST machine

EKG

Audiometer

Audio Visual

Oxygen

Ultrasound

Other office and medical equipment as assigned

Telephone & Fax

Computer & Printer

Blood Glucose Monitor

Blood Pressure Machines

Waived function testing

Pulse oximeter

EKG

Centrifuge

NST machine

Oxygen

Audiometer

Audio Visual

HBA1C analyzer

Ultrasound

Other office and medical equipment as assigned

Facility Environment:

Heart of Ohio Family Health Centers operates in multiple locations, in Columbus, OH. All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant.

This position’s primary work area is patient examination rooms and nursing stations. The patient examination rooms and nursing stations areas are:

kept at a normal working temperature
sanitized daily
maintains standard office environment furniture with adjustable chairs
maintains standard office equipment; ie, computer, copier, fax machine, etc. at a normal working height

Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:

Mobility = ability to easily move without assistance
Bending = occasional bending from the waist and knees
Reaching = occasional reaching no higher than normal arm stretch
Lifting/Carry = ability to lift and carry a normal stack of documents and/or files

Pushing/Pulling = ability to push or pull a normal office environment
Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
Hearing = ability to accurately hear and react to the normal tone of a person’s voice
Visual = ability to safely and accurately see and react to factors and objects in a normal setting
Speaking = ability to pronounce words clearly to be understood by another individual

QualificationsJob Qualifications (Experience, Knowledge, Skills and Abilities)

Licensed Practical Nurse license in the State of Ohio Required
Associates Degree in nursing
Skill of phlebotomy
Prior vaccine and immunization experience, preferred
Ability to work with supervision and make decisions based on established policies and procedures
Skills to expertly deliver exceptional health care to the public
Ability to successfully work in unison with others to create an efficient, harmonious work environment
Demonstrates competency in working sensitively and respectfully with people of various cultures and social status
Knowledge of federal, state and local laws and regulations pertaining to health care and safety
Ability to communicate (orally and in writing) in a professional manner
Ability to maintain an established work schedule to ensure dependability and accuracy of work quality