Traverse City Pit Spitters: Concourse Team Member

Job Title:

Title: Concourse Team Member

Department: Food and Beverage

Supervisor: Food and Beverage Manager

FLSA Status: Seasonal Hourly, Non Exempt

Purpose and function of job:

The Concourse Team Member works under the supervision of the Food and Beverage Supervisor, Food and Beverage Manager, and designated Concourse Supervisor providing prompt, excellent food and beverage service to customers and ensuring 100% guest satisfaction.  The employee performs all job tasks in compliance with the philosophy, policies, goals, and budget of Traverse City Baseball, Inc.

Essential Duties and Responsibilities:

Essential duties and responsibilities of this job classification:

• Provide excellent customer service to all guests. 
• Takes customer orders, collects payment, and serves the product.
• Be available and visible whenever customers are present. 
• Assists in opening of the stand which includes stocking area, prepping food, and helping supervisor with any projects that need to be completed.
• Be aware and offers assistance to guests as needed. 
• Demonstrate working knowledge of menu items and knowledge of all ballpark concession products.
• Keeps work area clean and organized throughout the event.
• Operate the POS system, accurately enter guest orders, and conduct payment transactions.
• Ability to be flexible and trainable at different positions around the concourse.

• Complete closing duties such as cleaning, washing dishes, sweeping floor and mopping. 

• Organize the kitchen and storage rooms, keeping it clean.
• Other duties as assigned.

Experience and skills requirements:

Type of prior related experience:

• Prior hospitality experience preferred.

Special skills/abilities/competencies required: 

• Strong presentation of customer service skills
• Ability to multitask. 
• Excellent communication skills.
• Comfortable running a POS system 
• Ability to work non-traditional hours and remain flexible. Holidays and weekends as needed. 
• Ability to stand up for 3+ hours at a time.
• Ability to handle frequent interruptions. 

• Project a positive image to internal (employees) and external (fans) customers.

Education and qualifications requirements:

Education level: 

• High School Diploma or equivalent. 

Certifications or special qualifications needed:

• Must be 16 years of age or older. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand, walk, and sit and move quickly throughout all levels of Suite and concourse. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Notice:

The above information on this job description has been described to indicate the general nature and level of work performed by incumbents.     Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.