Travel Sales and Support Agent - REMOTE - US

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation.

We’re looking for amazing Travel Sales and Support Agents to fill this role. The Travel Sales & Support agent at is responsible for selling Princess North American products to Travel Advisors (and direct guests, when applicable) and providing service support for incoming calls from Travel Advisors (and direct guests, when applicable) as well as internal colleagues from various departments. The Travel Sales & Support agent provides service, answers questions and updates/changes/modifies booking reservations according to the caller’s inquiry and Company policies and procedures. The agent will drive sales and meet monthly individual Key Performance indicators (KPIs) for the Consumer Sales Department and consistently deliver on the commitment to drive customer satisfaction through excellent customer service. The Travel Sales & Support agent will work closely with Sales & Support Coaches alongside a team of agents to support the overall department goals. This is an agile position expected to meet and reach to the changing needs of customers and the business. The Travel Sales & Support agent serves as a subject matter expert on products, policies and programs. This role will typically be challenged with a fast-paced Contact Center environment with high call volume and frequent new policies and procedures as relates to their role in the business.

Here’s a summary of what Princess is looking for in its Travel Sales and Support Agent. Is this you?

Responsibilities

• Take inbound calls from Travel Agents (and direct guests, when applicable) interested in booking cruise vacations and having existing bookings serviced while using professional sales techniques on every call to make a reservation and enhance guest’s experience. Evaluates callers’ needs and responds to questions and requests, while maintaining attention to detail and accuracy to provide excellent customer service to the caller. 
• Ability to consistently deliver on commitments to external and internal customers to drive customer satisfaction while meeting or exceeding all department performance metrics and goals. Achieve monthly Key Performance Indicators.
• Adhere to all required company initiatives, department-specific policies (including work schedule) and procedures during daily operations, such as information retention and mandatory training.
• Ability to speak with Travel Advisors in a professional business to business perspective as they are more knowledgeable than direct guests.
• Check and respond to Team chats and e-mails, and relaying messages accurately and promptly as well as attending and actively participating in daily team meetings or relevant sales and support trainings to ensure appropriate sales and support techniques are being used and accurate information is being communicated to direct and TA customers.
• Maintaining a professional and courteous demeanor at all times. Identifying customer needs and recommending additional products or services. Meeting or exceeding sales targets and performance metrics. Answering customer inquiries regarding products, services, billing, and account information. Maintaining a thorough understanding of the company's products and services. Effectively communicating product features and benefits to customers.
• Ensuring customer satisfaction through effective problem-solving and follow-up. Documenting all customer interactions accurately in the company’s CRM system.
• Travel Sales & Support agent serves as the initial point of contact for customers. Travel Sales and Support agent can actively contribute to sales by promoting products and services, upselling, and cross-selling. Your ability to handle inquiries and resolve issues efficiently directly affects how customers perceive the company. By providing personalized and empathetic support, agent foster positive customer relationships, leading to increased loyalty and repeat business.

Please note: Candidates residing within a 45‑minute commuting distance of Miramar, FL are eligible only for the onsite Travel Sales & Support role.

Requirements

• One (1) year experience in positions in the area of sales and customer service
• Experience working in a high-volume call center is preferred
• Experience in the travel and hospitality industry preferred. 
• Must have excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and management.
• Must be able to work independently and be self-motivated since you will be working from home.
• Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home.
• Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines.
• Self-motivated, coachable and a logical thinker.
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status). 

Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CA, CT, CO, DE, HI, IA, KY, LA, ME, MS, MT, NE, NH, ND, NV, NY, SD, VT, WA, WV, WY

BONUS OPPORTUNITY:  $250.00 bonus for the first two months upon successful completion of training. Once agents complete training and are taking calls they will receive a guaranteed $550.00 bonus or actual bonus based on their sales - whichever is higher (First month only) - less applicable US federal and state taxes.

Base Hourly Range: $17.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Hourly pay is $17.00 per hour plus sale-driven bonuses! All positions are full time and work schedules will include at least 1 weekend workday per week. Work shifts will be between the hours of 5AM to 7:10PM PST. Work schedules are subject to change based on department needs.

Our next class date is scheduled for October 19th, 2026. Paid training will be conducted remotely and will last approx. 3 weeks. Training hours will be Monday - Friday from 8:30am - 5:15pm PST. We ask that you commit to the first 90 days of employment without any time off needs. 

If you are selected as a Travel Sales and Support Agent, Princess Cruise Lines will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements:

• Must have high-speed cable or fiber optic internet (satellite, dial-up or mobile internet will not work)

• Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS up

• Must not have a data cap

• Must have computer hard-wired to the modem.

What You Can Expect: 

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development

• Tuition & Professional Certification Reimbursement

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/.

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact [email protected]

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