Travel Manager

Who You Are:

You are a highly organized, service-driven travel professional who thrives under pressure and enjoys solving problems in real time. You bring deep GDS expertise, sound judgment, and a genuine passion for delivering a seamless travel experience.

You enjoy managing the details, building strong client relationships, and staying calm and resourceful when travel plans change at a moment's notice.

The Role at a Glance:

• Title: Travel Manager
• Reports to: Head of Travel
• Employment Type: Full Time, Non-Exempt
• Location: Remote (U.S. business hours) — travel required (15%+)

Key Responsibilities:

Program & Client Management

• Develop and maintain strong client relationships built on trust and high-quality service.
• Provide clear, consistent communication and direction to our travel team, partnering with our Attendee Experience and Program Managers, along with our clients, to ensure a smooth travel experience for all attendees and associates.
• Lead program timelines and ensure all milestones and deliverables are met.

Program Planning & Execution

• Follow established program preparation protocols and department procedures.
• Provide agent-assisted reservation fulfillment, including ticketing, exchanges, refunds, and voids.
• Provide live meeting support as outlined in the department guide and prepare flight records for ticketing.
• Prepare and maintain accurate Arrival & Departure (A&D) manifests, including air itineraries, updates, SABRE-to-Cvent queue processing, and quality control.
• Support onsite preparation and partner with our after-hours team to ensure seamless onsite air support.
• Oversee all program elements, including budgeting, site visits, travel, and onsite execution.

Budget & Financial Management

• Develop and manage program budgets, ensuring alignment with client expectations.
• Track cost savings and avoidance throughout the program lifecycle.
• Ensure timely and accurate final billing and reconciliations.
• Provide post-program evaluations, reporting, and insights to clients and internal teams.

Qualifications and Key Skills:

Required

• 5+ years of experience working in GDS (Sabre).
• Strong computer skills and proficiency navigating multiple technology platforms.
• Ability to manage multiple programs simultaneously while maintaining accuracy and attention to detail.
• Domestic and international booking and ticketing experience.
• Strong listening, written, verbal, and interpersonal communication skills.
• Collaborative approach to partnering with internal teams, clients, and external partners.
• Ability to assess client needs and recommend strategic, service-focused solutions.
• Ability to work independently and collaborate as part of a team.
• Strong organizational skills with exceptional attention to detail and accuracy.
• A customer service expert who consistently delivers exceptional client experiences.
• Ability to manage stress, prioritize competing demands, and perform effectively under tight deadlines.
• Passion for the hospitality and air travel industries, with a commitment to delivering outstanding travel experiences.
• Willingness to travel up to 15%.

Preferred:

• ARC certification and commitment to ongoing professional development and continuing education.
• Trams Back Office familiarity for billing and reporting needs.

Key Competencies:

• Client Relationship Management
• Organization & Attention to Detail
• Proactive Communication
• Budget & Financial Acumen
• Technical/GDS Proficiency
• Collaboration
• Adaptability & Composure

Why Join Us:

• A collaborative, people-first culture that values teamwork and connection.
• Opportunity to play a key role in delivering seamless, high-quality travel experiences.
• Fast-paced, dynamic environment with variety across programs and clients.
• Exposure to cross-functional teams and end-to-end program execution.
• A growing organization where your contributions make a direct impact.
• Opportunity to grow your travel industry expertise and take on increasing responsibility.

How to Apply:

Please apply through our careers page at www.bishopmccann.com/careers