Travel Customer Service Representative
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Consultwithtray
Cincinnati, OH, US
Summary
The representative will manage client inquiries, process bookings, and resolve travel-related issues throughout the customer's journey. They are responsible for providing accurate travel guidance and maintaining proactive communication with clients.
Job Description
We're a remote travel team looking for a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.
You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required.
Key Responsibilities
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Respond to client inquiries via email, phone, and messaging systems
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Process itinerary changes, cancellations, and special travel accommodations
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Provide accurate guidance on travel requirements and agency policies
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Conduct proactive check-ins with clients ahead of travel dates
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Efficiently manage and resolve customer concerns with professionalism
What Were Looking For
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Customer-first mindset with strong communication skills
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Experience in customer support, hospitality, or tourism preferred
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Reliable, organized, and capable of multitasking
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Comfortable navigating online systems and digital booking tools
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Passionate about travel and delivering excellent service
Technical Requirements
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Laptop or desktop computer.
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Reliable broadband internet connection.
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Smartphone for communication and updates.
What We Offer
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Work-from-home flexibility
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Flexible hours
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Training and mentorship
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Growth opportunities within a growing travel company
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Access to industry discounts and travel benefits
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Positive and team-oriented culture
