Transport Specialist

Who We Are
Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.

Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!

The Transport Specialist is a dynamic, customer-facing role responsible for providing exceptional service to guests, staff, and volunteers at Mercy Ships International Office, including safe and reliable transportation, while maintaining a high level of professionalism, communication, and attention to detail.

This is a part-time, as-needed position, with hours determined by transportation and operational needs.

The compensation for this position is $25/hour

**Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

How You Will Contribute:

Operational

• Provide safe, reliable transportation for guests, staff, and volunteers while adhering to all traffic laws and organizational driving policies. 
• Perform and document pre-trip and post trip vehicle inspections.
• Maintain accurate mileage, fuel, and maintenance logs.
• Maintain accurate transportation records, including passenger manifests, trip schedules, and time logs.
• Report vehicle issues, accidents, or safety concerns immediately.
• Ensure assigned vehicles are clean, fueled, properly maintained, and ready for service.
• Review transportation schedules, routes, and traffic conditions prior to departure to ensure timely arrivals.

Hospitality/Customer Service 

• Greet passengers in a friendly, professional manner.
• Assist with luggage or personal items.
• Communicate pick-up times, delays, route changes, and other transportation-related updates clearly and professionally.
• Foster a welcoming experience through informative and courteous interactions that are responsive to passenger cues and preferences.
• Respond calmly and professionally to passenger needs or concerns.
• Assist guests with luggage and provide basic orientation, campus and lodging information as needed.
•  Other duties may be assigned that are not included in the information provided in this job description.

Ideal Candidate: 

• Strong customer service orientation with excellent interpersonal, listening, verbal, and written communication skills.
• Knowledge of safe driving practices and defensive driving techniques.
• Knowledge of applicable traffic laws, signs, regulations, and vehicle operation requirements.
• Knowledge of local and regional roadways, routes, and navigation tools, including travel to and from DFW, DAL, SHV, TYR and GGG airports.
• Proficiency in Microsoft Office; Word, Excel and Teams
• Must possess a smartphone capable of supporting organizational communication applications, including Microsoft Teams and WhatsApp.
• Demonstrated ability to safely operate a variety of passenger vehicles, including sedans, SUVs, trucks, and vans.
• Excellent time management and problem solving skills.
• Ability to exercise sound judgment and make safety-focused decisions.
• Ability to stay calm and courteous while under pressure or in high stress situations
• Ability to sit for extended periods of time.
• Ability to independently lift and carry up to 50lbs.
• Ability to work a flexible schedule, including early mornings, evenings, late nights, weekends, or special events.
• Must be available 21 days out of each month and mandatory availability during conference and training programs.
• Supportive of Mercy Ships mission and vision and committed to its core values.
• Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability

Education and Experience: 

• High school diploma or equivalent. ·
• Valid Texas Driver’s License without restrictions
• Clean motor vehicle record; subject to annual review and background checks
• Prior experience operating passenger vehicles in a professional or organizational setting, including the use of GPS navigation and hands-free communication devices.

Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: https://www.mercyships.org/get-involved/volunteer/