Transfer Admissions Counselor

Shenandoah University’s Office of Admissions is accepting applications for a Transfer Admissions Counselor. This is a full-time benefited position located on our main campus in Winchester, Virginia. 

As a key member in all activities necessary to enroll transfer students in the university, the Transfer Admissions Counselor provides expert customer service to all parties - prospective transfer students, SU faculty and staff, and community or four-year college liaisons. The Transfer Counselor serves as a representative of the University, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the Shenandoah community and with the public. The counselor will be the “go-to-person” when students or academic departments have questions about an applicant’s status or an admissions process.

With direct supervision from the Assistant Director of Transfer Recruitment, the Transfer Admissions Counselor will be a fully contributing team member with the transfer admissions staff, Office of Admissions, Division of Recruitment and Marketing, and the Shenandoah University community. The Transfer Admissions Counselor participates in all activities necessary to recruit students to Shenandoah University in order to meet enrollment goals. Specific responsibilities include, but are not limited to:

Communication with Prospective Students:

• Serve as the front-line responder for Transfer Admissions by responding to queries for information about undergraduate programs, admissions process, transfer credits, and status information via phone, email, text, and in-person visitors.
• Maintains working knowledge of program requirements, developing expertise that allows for prompt, accurate, and comprehensive responses to questions from applicants and partners.
• Manage outgoing communication to applicants regarding status. This includes email responses from shared email account, telephone responses, and coordinating with the Admissions Operations team to update Communication Flow details and website content.
• Counsel prospective students in-person, by phone, by text, and by email on their application status; the transfer process; the transferability of credits to Shenandoah; university admissions requirements; specific requirements for individual academic programs; and, processes and deadlines for financial aid, academic advising, registration, and housing.

Application File Management: (For Assigned Territories/Programs)

• Process applications and update applicant records in Admissions CRM.
• Ensure all applicants’ admission requirements are met by proactively communicating missing requirements with applicants through various means and review documents to facilitate application completion.
• Make admissions decisions on undergraduate transfer applications by following the guidelines and procedures set forth by University and admissions administration.
• Produce official notification letters for applicants in a timely manner
• Maintain records relevant to transfer admissions, transcript evaluation, and transfer of credit policies.
• Territory management duties include all facets of application processing from responding to candidate inquiries to completion of requirements for enrollment.

Recruitment Activity

• Enthusiastically and professionally represent the university at on and off-campus recruitment events, including, but not limited to Information Sessions, Open Houses, Admitted Student Events, Transfer Counselor Visit events. This may require in-state and out-of-state travel.
• Schedule and maintain regular visits and a consistent presence at targeted community colleges. Develop strong name recognition through consistent involvement with those college communities.
• Develop creative, resourceful individual strategies that increase Shenandoah University’s visibility with students who are interested in transferring.
• Prepare and deliver admissions presentations to large and small groups.
• Regularly review research, data, and trends that relate to the recruitment of transfer students.

Communication with University Personnel

• Develop positive relationships with university offices and personnel. Collaborate with those departments to provide seamless service to prospective students and to maintain accurate content in outgoing messages.
• Serve as liaison between prospective undergraduate students and the appropriate academic departments and personnel.

And other responsibilities as assigned.