Training Manager

We are seeking a highly motivated and experienced Training Manager to lead and evolve training and development activities across Payment Integrity clinical and coding audits. The ideal candidate will bring strong people leadership capability, a proven ability to develop high-performing teams, and experience driving training strategy, operational execution, and learner outcomes.

This role is responsible for establishing clear expectations and accountability, supporting employee growth and development, and ensuring learning initiatives effectively support business goals and operational readiness. The Training Manager will partner across functions to build scalable training solutions, improve performance outcomes, and strengthen organizational capability. The Training Manager will be reporting to our Senior Training Manager.

Salary Range: $100,000 – $120,000 (based on experience, skills, and qualifications)
Location: 100% Remote (U.S.-based)

Up to 10% annual travel (for team meetings and limited client onsite engagements.)

A 5-10 minute presentation on who you would approach training, trainers will be required.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Responsibilities

• Lead, coach, and develop a team of clinical and coding trainers while establishing a culture of accountability, engagement, and continuous improvement
• Set clear performance expectations and provide regular feedback, coaching, and development opportunities to drive individual and team success
• Oversee trainer performance, workload prioritization, and execution against business goals, training deliverables, and operational timelines
• Develop and execute training strategies and programs that support onboarding, speed to proficiency, performance improvement, and long-term capability building
• Ensure all training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities
• Conduct training needs assessments and identify capability gaps across teams
• Monitor, evaluate, and continuously improve training effectiveness through performance metrics, learner feedback, observations, and assessments
• Partner cross-functionally with Operations, Quality, Clinical, Coding, and Leadership teams to align training priorities and drive business outcomes
• Maintain visibility into training records, reporting, trainee progression, and readiness metrics
• Organize and facilitate training sessions, workshops, webinars, and development activities as needed
• Manage team resources effectively and remove barriers impacting trainer success
• Stay current on industry trends, best practices, and evolving learning methodologies

Qualifications

• Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience) 
• 5+ years in training or learning & development within healthcare (nursing and/or medical coding) 
• Proven experience leading and developing trainers, including nurses and certified coders 
• Certification in training or learning & development strongly preferred 
• Background in nursing, medical coding, or healthcare operations strongly preferred

Desirable Skills:

• Strong ability to upskill teams and accelerate speed to proficiency through effective training delivery and coaching 
• Demonstrated success improving training outcomes, performance, and quality through targeted development strategies 
• Ability to assess skill gaps and implement focused development plans for trainers and learners 
• Strong leadership skills with the ability to coach, mentor, and drive accountability across training teams 
• Data-driven approach to evaluate training effectiveness and continuously improve results 
• Excellent communication and stakeholder management skills across operations, quality, and leadership 
• Ability to translate complex clinical and coding concepts into clear, practical training 
• Experience in one of the following: Outpatient, DRG or CVA auditing, preferred but not required

What We Offer:

✨ A fast-paced, innovative environment with a team of industry-leading experts

✨ Hands-on experience with top-tier clients in the healthcare industry

✨ A strong culture of collaboration, support, and inclusivity

✨ Competitive benefits package, including healthcare, vision, dental, and 401(k) options

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.