TR Bar Staff
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BLACK STAR FARMS LLC
MI
Summary
The role involves providing excellent guest service by educating visitors on wines and spirits while maintaining a clean and organized tasting room environment. Staff are expected to perform various duties including serving, hosting, and operating the cash register to ensure a positive guest experience.
Job Description
Job DetailsJob Location: Traverse City, MI 49686-9247Position Type: SeasonalSalary Range: $13.00 HourlyPURPOSE: Provide excellent guest services in relation to the sales of our wines/spirits
PAY RATE: $13/hour, plus tips. With tips, team members are averaging between $15-$22/hour
CLASS: Full-time, part-time hourly, seasonal through mid-November
HOURS: 20-40 hours/week
REPORTING TO: Tasting Room Managers
RESPONSIBILITIES
No guests left behind! Greet every guest in a friendly manner as soon as they walk in the door. Exemplify hospitality when serving, educating, and interacting with guests.
Flexibility is the name of the game! Whether you’re pouring wine, playing host with the most, or manning the cash register, be ready to shake things up throughout the day and jump in to help out wherever it’s needed.
Be ready for some fast-paced fun! We host various events at both of our tasting rooms and we’ll need your help to make them awesome.
EXPECTATIONS
Ability to interact with guests in a fast-paced environment while maintaining exceptional customer service
Responsible for providing a safe experience for all guests
Greet and acknowledge guests in a friendly manner ASAP
Check ID for proof of age and offer non-alcohol drinks to abstainers or minors
Serve and engage with guests, make their experience educational and fun
TAMs/Tips certification a plus
Demonstrate knowledge of our wines/spirits, tasting rooms, Inn, etc.
Keep tasting room, bars, patio, outdoor areas, bathrooms, and kitchen clean and in proper order
Be capable of performing all positions, server, greeter, cashier, floater
Maintain stocks of wines behind the tasting bars and on the floor
Ensure wines and merchandise are presented well in their retail space
Help customers get wine and merchandise to their cars by using a handcart if necessary
Qualifications
