TimeSaver Ride Ambassador - [S] Dollywood Theme Park - Part Time Seasonal

This position exists to create a Guest experience that allows more family time and less wait time. TimeSaver Ride Ambassadors are responsible for Grouping Guests at select attractions, redeeming TimeSaver Products, and ensuring upkeep of TimeSaver equipment used at designated attractions. In addition, you will be expected to fulfill duties related to TimeSaver Sales and facilitation at the Reservation Center and Theaters.

Summary of Essential Functions and Responsibilities

• Greet Guests at the TimeSaver attractions, Reservation Center, and Theaters
• Communicate and enforce safety guidelines
• React calmly and quickly in urgent/emergency situations. Physically assist guests throughout the ride/attraction as required
• Clean ride/attraction daily as needed
• Promote the value and use of TimeSaver to Guests throughout the park
• Efficiently and accurately redeem TimeSaver products for use at TimeSaver attractions
• Aid Guests throughout the park regarding the proper use of TimeSaver
• Learn and enforce all centralized measurement guidelines
• Effectively perform TimeSaver sales processes to include (but not limited to):
• Selling TimeSaver products on a computerized ticketing system
• Creating show reservations for TimeSaver Guests
• Process cash, check, and credit card transactions abiding by Company cash-handling procedures
• Issue complimentary and discounted TimeSavers per Dollywood policies
• Process refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
• Issue TimeSavers to our Guests and provide excellent service by answering questions, wayfinding, and providing recommendations for Guests to get the most out of their day
• Greet Guests upon check-in at theater entrances and verify reservation log for theater seats
• Clean and organize work area daily to present a professional appearance and use free time productively
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Maintain cleanliness of the TimeSaver Reservation Center
• Cross train to work in other positions in support of the Front Gate operations to include (but not limited to) ticket sales and turnstile operations
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Attend all required trainings and meetings
• Complete required paperwork in a timely manner
• Follow all safety standards to include reporting any violations of standards

Education and Experience Required

• Must be a least 14 years of age
  • Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
  • TimeSaver sales and Theater Facilitator
• Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, copier, and calculator
• Must be able to access loading dock of TimeSaver attractions
• Must be able to use a 2-way radio
• Must be able to learn computer, computer scanning equipment, and printer equipment
• Previous Guest Services experience a plus
• Must be able to pass a typing test (score of 25 wpm or greater)
• Must be able to learn computer, computer scanning equipment, and printer equipment
• Excellent verbal communicator – accurate, consistent and detailed
• Must successfully complete a pre-employment background check if applicable

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to tolerate detergents and chemicals
• Able to work on a computer/with screens for prolonged periods of time
• Must be alert and attentive
• Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties
• Able to react quickly to emergency situations
• Able to sit, stand or walk for various periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time
• Able to lift 50 lbs.
• Able to be subjected to periodic random drug screening as outlined by Dollywood policy

Physical and Cognitive Requirements 

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces 
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors 
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods 

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.