Ticketing Services Coordinator

Job Description

POSITION SUMMARY:

Reporting to the Modlin Center for the Arts Patron Services Manager, the Ticketing Services Coordinator is a part-time, temporary position that provides management in the delivery of ticketing operations, online sales, and customer service.

This position serves as the front-line box office representative and coordinator assisting in the sale of tickets for approximately 150 events per year in Modlin Center venues: Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on- and off-campus. Events include performances, lectures, and special events involving both campus and community users and customers.

WORKING CONDITIONS/PHYSICAL EFFORT:

• General office environment
• Sitting
• Standing
• Able to lift up to 50 lbs

QUALIFICATIONS:

            Knowledge, skills & ability: 

• Experience with Spektrix ticketing platform (or similar CRM platform), including ticket sales, generating reports, and data management.
• Experience with customer service principles, practices, and procedures
• Excellent attention to detail and accuracy
• Outstanding communication, interpersonal, and reporting skills
• Ability to take initiative, anticipate needs, and provide recommendations on issues
• Strong commitment to supporting diversity, equity, inclusion, and access

            Education & experience:

•  Bachelor’s degree or combination of equivalent experience and training
• Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred
• Familiarity with industry standards in ticketing and box office management

SALARY STRUCTURE:

Pay Grade 3: $18.00 to $22.00

Scheduled Hours: Part-time 19 hours a week. Schedule may vary. Limited-term position from September to June.