Ticketing Services Associate
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Granada Theatre
Santa Barbara, CA, US
Summary
Provide high-quality customer service to patrons by selling and distributing tickets using the Tessitura database. Perform administrative duties, process season ticket renewals, and manage will call functions during performances.
Job Description
Position Summary:
As part of our public-facing team, the Ticketing Services Associate provides excellent customer service to patrons & guests of The Granada Theatre while working in the ticketing office. Ticketing Services Associates will answer questions about upcoming events, sell tickets, distribute pre-purchased tickets; assist with the fulfillment of resident company ticket requests; complete daily administrative duties to keep the box office running smoothly. This position requires an irregular work schedule that will include evenings, weekends and holidays.
Reports to: Ticketing Services Assistant Manager, Ticketing Services Manager
Job Type: Part-Time, non-exempt
Schedule: 15-29 hours per week, shifts are scheduled Tuesday – Sunday including afternoon and evening shifts
Location: In-Person – The Granada Theatre, Santa Barbara
Pay: $18-$22 per hour
Primary Duties Include:
- Sell tickets using Tessitura, a computerized patron database.
- Provide excellent customer service for The Granada Theatre season ticket holders and patrons.
- Help maintain ticketing database in an accurate and reliable manner.
- Process season ticket renewals and new accounts.
- Perform sales and/or will call functions at performance times, as assigned.
- Perform general office duties and other tasks as assigned.
Skills/Knowledge/Abilities:
- Skill in guest relations, phone etiquette, cash handling, filing, multi-task experience, attention to detail.
- Customer service skills, including diplomacy and patience.
- Ability to do basic math.
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment.
- Proficient computer skills including working on windows-based computers and the internet.
- Ability to multitask and stay organized while keeping a calm work atmosphere.
- Strong written and oral communication skills.
- Familiarity with multi-line office phones, copiers, printers, and credit card scanners, preferred.
- Must present a professional attitude and appearance at all times, whether interacting with patrons or staff.
Education/ Experience:
- High School Diploma or equivalent
- Cashier Experience, experience handling cash and credit cards.
- Sales and/or Retail Experience.
- Previous Tessitura or equivalent ticketing experience is strongly preferred.
