Ticket & Pass Agent - Winter Seasonal

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Ticket & Pass Agent

Department: Ticketing & Guest Services

Classification: Winter Seasonal, Full-Time/Part-Time

At Jackson Hole Mountain Resort, adventure isn't just a word – it's a way of life. Our shared passion for the mountains drives us to seek new challenges and embrace the thrill of outdoor experiences together. We believe that pushing boundaries, both on and off the mountain, leads to growth and fulfillment. 

Job Duties

The purpose of the Ticket Agent position is to assist all JHMR guests by filling the role of selling tickets and passes and checking mountain access at the radio frequency identification (RFID) gate monitoring system, in order to provide a superior guest experience.

• Greet and direct guests
• Provide pertinent mountain information.
• Accurately capturing guest’s information.
• Ensuring required Release of Liability documents are properly signed.
• Accurately receive guest payment by processing credit cards, taking cash and making change as needed, or receiving other forms of payment.
• Check guests’ mountain access at lift entrance gates.
• Greeting guests as they pass through gates and assisting when issues arise.
• Assisting Hotseat Operators to fix pass and ticket issues.
• Monitor Ski Data Gates on tablet to prevent potential fraudulent use.
• Properly alerting Supervisors or Security of fraudulent pass use.
• Clearing snow in and around lift mazes.
• Answering phones, voicemails and emails.

Are you the right fit? Below are some traits an exemplary candidate possesses. 

• Excellent communication skills.
• Guest centric mindset.
• Team player, but also able to work independently.
• Can operate under pressure.
• Detail oriented.
• Skiing/snowboarding ability preferred if working at upper gates.
• Knowledge of RFID preferred.
• Computer skills preferred. 

Benefits & Perks

• Free JHMR ski pass
• Free START bus pass
• Indoor and outdoor environment.
• Flexibility on location (indoor or outdoor).
• Up to two-hour ski breaks.
• Work with a great team!
• Discounts at all JHMR Food & Beverage locations
• Discounts at all JHMR Retail & Rental locations
• Health and wellness discounts.
• Pro-deals through Expert Voice, Outdoor Prolink, POC, and more!

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.