Ticket Office Lead (Pool)

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Major Duties

Under the general supervision of the Director of Marketing and Communications, the Ticketing & Sales Operations

Administrator, the Ticket Office Supervisor, and the Senior Lead, the Ticket Office Lead provides day-to-day administrative and customer service support for Ticket Office operations. The incumbent assists the Ticket Office Supervisor with administrative ticket office operations, including opening and closing the Ticket Office, and assisting with event support at the Great Hall, Plaza del Sol Performance Hall, and Experimental Theatre at The Soraya.

• Assists in carrying out all regular ticket office duties, including but not limited to selling tickets, printing tickets, and answering patron questions.
• Assists in processing school groups and general group orders, including contacting group organizers for information or payment.
• Processes established promotional codes and assists the Ticket Office Supervisor with ticket exchanges, complimentary ticket assignments, and other routine ticketing requests.
• Assists with processing complimentary tickets for events, provides support to Soraya event management teams, and works with the Front-of-House department to ensure the highest quality of customer service is provided to patrons.
• Performs routine checks of Ticket Office equipment, including computers, payment devices, and printers, and reports equipment issues and works with Ticket Office Supervisor and other staff members to coordinate service repairs.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser:  https://mycsun.box.com/s/ghfmfe8i3ovukoe2nxdre8azzf2ok2lh

Qualifications

• Equivalent to three years of full-time, general office clerical work that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two years of the required experience on a year-for-year basis.
• Experience in administrative work providing audience or patron services, providing performing arts support functions, or in a theatre-related setting preferred
• Ticket Office experience and Current Red Cross certification in CPR and First Aid are preferred.

Knowledge, Skills, & Abilities

• Demonstrated ability to perform ticket office operations, including opening and closing procedures, ticket sales, ticket printing, patron assistance, promotional code processing, exchanges, complimentary ticket assignments, and routine ticketing requests with accuracy and professionalism.
• Strong customer service, communication, and organizational skills, with the ability to assist group organizers, process school and general group orders, support staff training, and provide clear guidance to Customer Service Worker – Ticket Office Pooled workers.
• Ability to provide effective event ticketing support across multiple venues, process complimentary tickets, assist event teams, and collaborate with Front-of-House staff to deliver high-quality customer service to patrons.
• Working knowledge of ticket office equipment and inventory practices, including the ability to perform routine equipment checks, report issues, assist with service coordination, and maintain accurate equipment records and schedules.

Pay, Benefits, & Work Schedule

• Classification: 1032 / Administrative Support Assistant / 2
• The anticipated HIRING RANGE is $21.40 – $23.16 per hour, dependent on qualifications and experience. The salary range for this classification is: $20.57 - $29.38 per hour.
• This is a Temporary position; end date to be determined.
• The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. 

General Information

• Applications are currently being accepted to establish a Ticket Office Lead POOL. Applications for these on-call positions will be accepted on a continuing basis through June 30, 2027 or until an adequate amount of applications have been received.
• This position is sensitive as designated by the CSU.  
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination based on Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is outlined in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Talent Acquisition at 818-677-2101.

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