Ticket Agent -Part Time
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External Career Site
Williams, AZ, US
Summary
The Ticket Agent is responsible for managing daily ticket counter operations, including processing reservations and issuing train tickets. They must provide professional assistance to guests, handle cash transactions, and maintain knowledge of railway and park operations.
Job Description
Overview
Join our Transportation team at the Grand Canyon Railway and Hotel!
Why the Grand Canyon Railway?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.
Job Summary:
The Railway Ticket Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but are not limited to ensuring accurate batching of train tickets, confirming reservations, answering phones and issuing/explaining train tickets to passengers.
The Details:Position Type: Part-time
Wage: $17.85 an Hour
Benefits and Perks:
- Free gym and pool access
- Free train tickets
- Free entry to Bearizona
- Exclusive retail and dining discounts at GCR and other Xanterra properties
- The adventure of a lifetime!
Responsibilities
- Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
- Daily batching: printing tickets, verifying special requests, processing collection required reservations.
- Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park
- Greet walk-up guests and make new reservations.
- Professionally communicate with all guests about the daily operation and schedule of the train.
- Answering phones and professionally making phone reservations.
- Provide information and offer additional services to guests to enhance their stay.
- Follow all cash handling policies and procedures.
- Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
- Maintains organization and flexibility in carrying out daily job duties.
- Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
- Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
- Other duties as assigned.
Qualifications
Minimum Qualifications:
- Must be at least 16 years of age.
- One year of customer service experience.
- One year of cashier experience.
- One year of computer experience.
Preferred Qualifications:
- Bi-lingual (English/Spanish/Other) language skills is a plus.
- Two years of customer service experience in the hospitality industry.
- Experience with hotel-based reservation systems.
Physical Requirements:
While performing the duties of this job, the employee is:
- Constantly listening, hearing, seeing, speaking, standing, handling, and lifting/carrying items up to 10lbs.
- Frequently walking, reaching outward, squatting/kneeling, bending and pushing/pulling items up to 25lbs.
- Occasionally sitting, reaching above shoulder, climbing, crawling, lifting/carrying and pushing/pulling items weighing up to 100lbs.
- Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.
Xanterra Parks & Resorts® Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."
