Thrift Store Clerk

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. lts ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Title: Store Clerk
Corps/Department: The Salvation Army, Divisional Retail Operations
Ketchikan Family Store, Gateway Corps
Reports To: Store Manager/Corps Officer
FSLA Status: Temporary Part-Time; 29 hours per week; Non-Exempt
Dates of Employment: April 1, 2026 – October 17, 2026

SCOPE OF POSITION:
The Store Clerk is responsible for handling cash, making change, operating cash registers and charge card machines while maintaining accuracy and efficiency. May assist with marking and moving merchandise in the day-to-day operations of the store.

MINIMUM QUALIFICATIONS:
1.Ability to carry out oral and written instructions with a minimum of supervision.
2.Some knowledge of inventory control, retail sales, and loss prevention.
3.Ability to operate a cash register, credit card machines, and handle monetary transactions.
4.Skill in maintaining excellent customer service by giving prompt and courteous assistance to customers.
5.Acceptable criminal history records.

ESSENTIAL JOB FUNCTIONS:
1.Maintain cash register, ring in sales, issue credit slips, and make corrections and/or voids. Accept money, make change, and verify checks and credit cards accurately and efficiently.
2.Calculate daily cash deposit, make nightly deposits, and safeguard cash at all times. May prepare a daily store report for the Store Manager.
3.Respond to telephone inquiries.
4.Receive and assist in resolving complaints from customers regarding merchandise.
5.Provide for excellent customer relations by giving prompt and courteous assistance to customers, ensuring that all merchandise has been properly priced.
6.Stock store, price items, pull items that are outdated, label and return them back to the warehouse.
7.Receive donations and fill out customer donation receipts.
8.Attend store staff meetings as required and stay informed of new policies and directives.
9.Assist with the loss prevention program, reporting all incidents of loss to the Store Manager in a timely manner.
10.Report safety hazards: assist in the protection of property and building and help to ensure store cleanliness inside and out.
11.Perform other related duties as assigned.

WORK ENVIRONMENT: Work is performed in an indoor, store environment. Exposure to extreme temperatures is not a condition of this job. Noise level is generally low.

PHYSICAL DEMANDS: Speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching, handling, fingering, climbing, and balancing. Hearing and visual acuity must be within normal limits. Lifting and moving objects weighing up to 50 pounds.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation
Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

Store Culture: The business and social environment of a family store changes regularly. What worked yesterday may not work today or tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. It is critical that all employees ascribe to the following: A commitment to The Salvation Army’s mission, a commitment to everything we do, a commitment to outcomes and measured results, a commitment to innovation and what is possible.

Software-related Skills: Microsoft Word, Excel and Outlook familiarity preferred. Working knowledge of integrated database applications and ability to use new software programs with basic training.

Language Skills: Must be able to understand, follow and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over the telephone. The employee must be able to use speech and hearing for ordinary and telephone conversation.

Mathematical Skills: Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

Performance Skills: Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he/she interacts with.

Protect the Mission: Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.

Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

Equal Employment Opportunity: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.