Thrift Store Assistant Manager

MISSION STATEMENT:  The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION TITLE:                                       Thrift Store Assistant Manager

CORPS/DEPARTMENT:                           The Salvation Army; Fairbanks Corps

REPORTS TO:                                             Thrift Store Manager

FSLA STATUS:                                             Part-Time/ 25 hours per week; Non-Exempt

SCOPE OF POSITION/ESSENTIAL FUNCTIONS:

Under the supervision of the Thrift Store Manager, the Thrift Store Assistant Manager helps to plan, organize, structure, and supervise the daily operations of a Thrift Store. The position works in all aspects of daily store operations and ensures that all merchandising and sales efforts are carried out with efficiency, effectiveness, and courtesy.

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent.
2. One (1) year of supervisory experience in a retail operation or equivalent structured environment, with display and marketing experience preferred.
3. Ability to operate a cash register and handle monetary transactions.
4. Knowledge of general office equipment to include telephone, computer, copier, fax machine, and calculator.
5. Demonstrated excellent interpersonal and communication skills.
6. Ability to work independently with minimal supervision; be responsible, well organized, and dependable.

ESSENTIAL FUNCTIONS:

1. Maintain excellent customer relations by giving prompt and courteous assistance to customers.
2. Maintain cash register, ring in sales, corrections, and over-rings. Verify credit card denials or rejected credit cards. Collect credit cards from customers per machine instructions.
3. Order merchandise and maintain adequate amount of goods on hand.
4. Stock store, including, but not limited to, sorting, hanging, pricing, merchandising, and discarding of non-usable items.
5. Pull outdated items, label, and return items to warehouse.
6. Manage the receipt of donations and fill out donation receipts.
7. Respond professionally to telephone inquiries, routing calls appropriately.
8. Supervise staff and delegate duties as directed to ensure compliance with published directives and guidelines. Help ensure sufficient coverage in store at all times.
9. Help oversee volunteers who help with sorting and other duties as assigned.
10. When needed, calculate daily deposit, sales reports, and bank cash receipts as directed, safe-guarding cash at all times.
11. Assist the Thrift Store Manager in assuring safety of customers and employees, property, and buildings.
12. Receive and assist in resolving complaints from customers regarding merchandise.
13. Provide for excellent customer relations by giving prompt and courteous assistance to customers, ensuring that all merchandise has been properly priced.
14. Attend store staff meetings as required and stay informed of new policies and directives.
15. Assist with the loss prevention program, reporting all incidents of loss to the Store Manager in a timely manner.
16. Report all accidents, injuries, and safety hazards.
17. Report needs for maintenance and ensure store cleanliness inside and out.
18. Maintain strict confidentiality of clients and other program related information.
19. Perform other related duties as assigned.

WORK ENVIRONMENT: Work is performed primarily in a heated and ventilated store setting. Noise level is low. Brief exposure to weather is required when managing the receipt of donations.

PHYSICAL REQUIREMENTS: Speaking, sitting, bending, walking, pushing, pulling, standing, kneeling, stooping, reaching, handling, fingering, climbing, and balancing. Maintain the ability to grasp, push, pull objects such as boxes or furniture, reach overhead, and carry store supplies. Hearing and visual acuity must be within normal limits. Lifting and moving objects weighing up to 50 lbs. Ability to learn and adhere to proper lifting techniques, always wearing a back brace when lifting heavy items. Maintain the ability to operate a motor vehicle, computer, telephone, and similar technologies.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

SOFTWARE-RELATED SKILLS: Microsoft Word, Excel and Outlook familiarity preferred. Working knowledge of integrated database applications and ability to use new software programs with basic training.

LANGUAGE SKILLS: Must be able to understand, follow and give both written and oral instructions and be comfortable working with diverse individuals in face-to-face contact and over the telephone. The employee must be able to use speech and hearing for ordinary and telephone conversation.

MATHEMATICAL SKILLS: Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

PERFORMANCE SKILLS: Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he/she interacts with.

PROTECT THE MISSION: Must complete the online course for this area and pass the Background Checks required by The Salvation Army for employment.

ACKNOWLEDGEMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY:  The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

EQUAL EMPLOYMENT OPPORTUNITY:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position statement.