The Landing Program Coordinator

Job DetailsJob Location: Wausau - Wausau, WI 54403Salary Range: $19.25 - $19.25 HourlyESSENTIAL FUNCTIONS

Programming Excellence
•    Responsible for the development, coordination, implementation, and evaluation of programs and activities for The Landing.
•    Ensures programming at The Landing is timely, engaging, relevant, varied, and evidence-based when appropriate, supporting the interests and needs of adults 55+.
•    Assesses member interests, community needs, and programming data to identify opportunities, gaps, and emerging needs.
•    Develops and maintains relationships with community organizations, businesses, professionals, educators, and other partners to expand and enhance programming.
•    Works collaboratively with existing partners and seeks new partnerships to provide high-quality programs and experiences for members.
•    Coordinates the full program process from initial concept through completion and evaluation.
•    Oversees the day-to-day coordination of programs.
•    Monitors participation, member feedback, program costs, and other relevant metrics to evaluate program effectiveness and inform future programming decisions.
•    Makes recommendations regarding programs to continue, modify, expand, or discontinue based on participation, member feedback, outcomes, and available resources.
•    Ensures program information, materials, spaces, supplies, and other details are prepared prior to program delivery.

Member Engagement & Experience
•    Provides exceptional customer service and creates a welcoming, inclusive environment for members and community participants.
•    Builds authentic relationships with members and develops an understanding of their interests, talents, skills, and areas of expertise.
•    Seeks and responds to member feedback and insights to strengthen the overall member experience.
•    Works collaboratively with staff to ensure programs and activities reflect the mission and values of The Landing and the YMCA.

Program Administration & Coordination
•    Works directly with community partners, presenters, instructors, and individuals to develop and coordinate programs.
•    Gathers program descriptions, presenter information, promotional materials, and other information necessary to implement programs.
•    Schedules programs and reserves appropriate rooms and locations.
•    Identifies supply and equipment needs and submits requests for materials to be ordered.
•    Completes program cost calculations and monitors program-related expenses.
•    Obtains required documentation from paid providers, including applicable tax and payment information.
•    Completes required program checklists and administrative processes.
•    Enters and maintains accurate program information in Daxko.
•    Creates or coordinates program flyers and other promotional materials.
•    Completes required payment and follow-up processes for program providers.
 

General
•    Works collaboratively with The Landing and YMCA staff to support organizational goals and a positive member experience.
•    Demonstrates flexibility and adaptability in a growing and changing environment.
•    Maintains a variable work schedule that may include evenings, weekends, or holidays as needed.
•    Performs other duties as assigned.
QualificationsQUALIFICATIONS
•    Associate degree required; bachelor's degree preferred in human services, business, social services, recreation, gerontology, or a related field. Relevant work experience may be considered in lieu of education.
•    Knowledge of healthy aging concepts and experience working with adults 55+ preferred.
•    Understanding of the mission, purpose, and operations of The Landing and the YMCA, including the respective roles of staff, volunteers, and community partners.
•    Demonstrated ability to build and maintain authentic, constructive relationships with diverse individuals and groups representing all social and economic segments of the community.
•    Strong critical-thinking, problem-solving, organizational, and creative-thinking skills.
•    Minimum of two years of customer service experience.
•    Minimum of one year of experience in programming, recreation, community collaboration, event coordination, or a related field.
•    Strong communication and interpersonal skills, with the ability to work effectively with members, volunteers, staff, presenters, and community partners.
•    Basic computer proficiency, including Microsoft Word, Excel, email, calendar systems, and database/program registration systems.  Experience with Canva or similar graphic design systems a plus.  

THE LANDING / YMCA COMPETENCIES:
Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Provides project plans to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.