TextCare Specialist

Job DetailsJob Location: 769 - REMOTE - Chattanooga, TN 37402Position Type: Full TimeEducation Level: High SchoolJob Shift: 2nd ShiftJob Category: Health CareStatus: Full Time 

Schedule: Flexibility to work 8-10 hour shifts (40 hours)  Mon-Sun between the hours of 7AM - 9PM EST 

Location: Remote

Position Summary: The TextCare Specialist is the starting point for each telehealth encounter and plays a vital role in maintaining continuity of care. The MA builds relationships with patients through responsive, clear, and effective communication.

The day-to-day role involves triaging patients and coordinating care; dynamically responding, scheduling, charting, referring, setting tasks, and initiating follow-up. The TextCare team communicates with and treats patients in a caring and compassionate manner using multiple communication methods, including text, phone, video, and email. The ideal representative is proficient with technology, focused on patient experience, and enjoys a dynamic collaborative environment – working closely with providers to deliver seamless care.

ESSENTIAL FUNCTIONS

Monitoring the patient engagement software for incoming messages and responding to those messages with a patient-first approach.
Delighting patients with timely and compassionate responses, building the initial relationship that makes TextCare their preferred healthcare resource for problems big and small.
Conducting initial patient intake, confirming their identity, reviewing previous uses, and directing them to available providers.
Maintaining effective communication and continuity of care – connecting patients and providers in a timely and seamless manner.
Securing patient information while maintaining patient confidence by completing and safeguarding medical records.
Dynamically support TextCare, coordinating closely with providers while maintaining TextCare operational efficiency.
Assisting with scheduling and other care coordination activities.
Protecting the practice by adhering to professional standards, federal, state, and local healthcare policies.

REQUIRED SKILLS/KNOWLEDGE

Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems.
Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care.
Proficient in basic technology (Microsoft products, etc).
Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates.
Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
Ability to multi-task and work independently with excellent organizational skills.
Must possess a strong sense of professionalism
Must thrive in a team dynamic
Ability to read, write, and communicate the English language.
Ability to effectively communicate both orally and in writing
Ability to follow written or verbal step-by-step instructions
Ability to concentrate, think, and learn
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

QUALIFICATIONS/EXPERIENCE

1+ years of work experience, preferably in customer service or healthcare.
Flexibility to work 8-10 hour shifts (40 hours/wk)  Mon-Sun between the hours of 7AM - 9PM EST 
CCMA (or similar clinical accreditation) strongly preferred.
Highschool diploma or equivalent required

Qualifications
REQUIRED SKILLS/KNOWLEDGE

Ability to provide patients with timely responses, clear and professional communication, and a steadfast willingness to find solutions to all problems. 

Strong communication skills, including active listening and empathy, to effectively address patient needs and concerns and coordinate care.
Proficient in basic technology (Microsoft products, etc).
Ability or willingness to learn patient engagement software / customer service systems that enable omnichannel (text, phone, video, email) communication with patients and teammates.
Ability or willingness to learn basic Electronic Medical Record (EMR) systems.
Ability to multi-task and work independently with excellent organizational skills.
Must possess a strong sense of professionalism
Must thrive in a team dynamic
Ability to read, write, and communicate the English language.
Ability to effectively communicate both orally and in writing
Ability to follow written or verbal step-by-step instructions
Ability to concentrate, think, and learn
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.

QUALIFICATIONS/EXPERIENCE

1+ years of work experience, preferably in customer service or healthcare.
CCMA (or similar clinical accreditation) strongly preferred.
Highschool diploma or equivalent required