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Breastlink
NY
Summary
The Manager will oversee iCIMS customer accounts to ensure needs are met and identify opportunities for additional products. Responsibilities include conducting sales presentations, managing renewals, and collaborating with the marketing team for client case studies.
Job Description
Overview
Compensation
The hourly wage for the position is $14.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
- Paid on-the-job training and a comprehensive new hire program.
- Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
- Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
- Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.
- Performance-based career advancement.
- Educational Reimbursement Program.
- Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
- Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
- Company-Sponsored Life and AD&D Insurance.
- Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
- Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
- Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
- Paid time off that grows with you, starting with 12 days in your first year.
- A relaxed, business casual dress code that includes jeans and sneakers!
Responsibilities
As a member of the Account Services Department, the Manager will work closely with the iCIMS customers to ensure all their needs and expectations are met.
- The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products.
- The Manager should possess outstanding interpersonal skills and the ability to effectively manage multiple accounts.
- The Manager is expected to be able to identify a customer's needs and when new opportunities exist to add additional products and services.
- Participation in sales presentations through conference calls and seminars, on-site customer meetings, and client surveys.
- Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
- Proactively contact assigned clients and work towards 100% renewal rate.
- Work escalated customer issues.
- Some travel required.
Qualifications
- Bachelor degree with strong academic track record. - Experience with all Microsoft Windows operating systems - Hands-on user for Microsoft Internet Explorer and related web-based technologies. - Must have strong interpersonal, verbal and written communication and presentation skills. - Ability to work with minimal supervision or formal structure. - Previous experience with client relations and experience in HR systems and/or software project management are significant plus.
