Temporary | Ticket Office Representative

Company Description

The University of Notre Dame is more than a workplace! We are a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

Job Description

Notre Dame Athletics develops and challenges each student-athlete to pursue excellence and serve as a force for good in the world. Our vision is to lead collegiate athletics by defining the integrated student-athlete experience and forming champions. To do this, we are eager to attract, recruit, develop and retain individuals who positively contribute to a collaborative, connected culture where all may thrive.

As a prospective member of Notre Dame Athletics, we invite you to apply if you have a shared purpose for our distinctly integrated student-athlete experience, an unrivaled passion for people who propel a dynamic and high performing organization, and a proven record of success in your field.

Come experience Notre Dame Athletics firsthand! The Ticket Office Representative plays a key role in delivering a positive first impression and exceptional service to fans, students, and guests attending athletic events. This position assists with game day and event ticket sales, will call, customer communications, and general ticketing inquiries, ensuring each patron enjoys a smooth and efficient experience. The role requires strong customer service and communication skills, along with a flexible schedule that includes nights and weekends.

Key Responsibilities

• Process ticket sales, exchanges, and reprints through the ticketing system in an accurate and timely manner.
• Provide excellent customer service to all patrons, resolving ticketing issues courteously and professionally.
• Communicate with customers by email, phone, and text message to answer questions, provide assistance, and address ticketing needs.
• Assist with will call operations, including distribution of pre-purchased and complimentary tickets.
• Work a ticket office window on Football Fridays to assist customers with ticketing issues, answer questions, and sell tickets.
• Accurately handle cash, credit card, and mobile payments while following established financial procedures.
• Maintain up-to-date knowledge of ticketing policies, event schedules, and venue seating.
• Support the setup and closing of ticket windows on game days and during special events.
• Assist with placing, collecting, and positioning ticket scanners throughout the stadium to support efficient entry operations.
• Collaborate with full-time staff and student workers to ensure efficient box office and event operations.
• Represent Notre Dame Athletics and the University in a positive and professional manner at all times.

Qualifications

Required Skills and Qualifications

• Customer Service: Excellent communication and interpersonal skills to provide a positive guest experience.
• Flexibility: Ability to work a flexible schedule, including nights, weekends, and holidays, based on event needs.
• Problem-Solving: Ability to handle unexpected situations calmly and efficiently.
• Professional Demeanor: Maintain a courteous and professional attitude, especially when assisting customers with challenging situations.
• Communication: Strong written and verbal communication skills, including the ability to communicate effectively through email, phone, and text.
• Basic Computer Skills: Proficiency in basic computer operations and the ability to learn and utilize ticketing software and other technology.
• Teamwork: Ability to work effectively with full-time staff, student employees, and other event personnel.

Additional Information

Hourly rate: $15.00/hour

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.